1st / 2nd Line IT Support Engineer

Top10usa; City of London; On-site; GBP 30,000; Full time

Job summary

An IT services provider in Horsham is seeking a talented 1st / 2nd Line IT Support Engineer to join their team. This role involves providing hands-on technical support, troubleshooting issues, and ensuring an excellent customer experience. The position offers a salary of up to £30,000 and excellent opportunities for career progression within a supportive environment.

Benefits

Career progression

Supportive team environment

Training and development opportunities

Qualifications

• Experience in a 1st or 2nd Line IT Support role.
• Strong knowledge of Microsoft 365, Windows 10/11, and basic networking.
• Proactive customer-focused approach.

Responsibilities

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues.
• Support Windows environments and general networking setups.
• Deliver a high standard of service and communication.

Skills

Problem-solving

Communication skills

Customer service

Technical support

Tools

Microsoft 365

Windows 10/11

Active Directory

Job description

1st / 2nd Line IT Support Engineer – Horsham – £30,000

An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who is passionate about technology, problem‑solving, and delivering excellent customer support.

The Role

You will be providing hands‑on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress.

Key Responsibilities

• Respond to helpdesk tickets and troubleshoot hardware, software, and network issues
• Support Windows environments, Microsoft 365, and general networking setups
• Install, configure, and maintain IT systems and equipment
• Escalate complex issues to senior engineers where needed
• Deliver a high standard of service and communication to all users

About You

• Experience in a 1st or 2nd Line IT Support role
• Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking
• Excellent problem‑solving and communication skills
• A proactive, customer‑focused approach to work
• Full UK Driving Licence and access to a vehicle

What's On Offer

• Salary up to £30,000, depending on experience
• Supportive team environment with opportunities for training and development
• Career progression within a growing IT business

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.