Customer Service-Jobs in Deutschland

Berlin Office

As aSenior Backend Engineer - Typescript at Parloa, you will have a crucial role in helping us build the leading enterprise solution for automated dialogs. You will be actively involved in improving our tools and processes to support collaboration and productivity as well as in cultivating an environment where we can all learn and grow.

• Design and develop efficient backend solutions based on Node.js/Typescript running containerized as highly scalable applications in Kubernetes clusters.
• Evaluate new technologies and their integration into our current codebase in the form of research sprints.
• Share your technical knowledge with your peers, so the whole team can benefit from each other’s experiences.
• Actively exchange code review feedbacks with other software engineers, considering both style and implementation.

• Proficiency in backend engineering that you have mastered during your 5+ years of work experience.
• Passion for writing clean and modular code that is easy to maintain, update, test and scale.
• Solid work experience with OOP-Typescript, NodeJS, MongoDB, and Docker.
• Eagerness to take ownership of a task from inception to completion without losing focus of the business context.

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Your recruiting process at Parloa:

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team .

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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