Soft Services Manager jobs in United Arab Emirates

Job Summary & Purpose:
Manage business operations in their assigned area to run smoothly. Ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations.

Job Description:

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
• Collaborate with audit teams during internal and external audits, ensuring compliance with industry regulations.
• Handle Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
• Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
• Supervise daily store operations.
• Manage the workflow of the team of CSR and DM, creating team schedules and delegating tasks.
• Manage staff performance, monitoring the ongoing work.
• Responsible for all KPIs vs target for the store as per set benchmarks.
• Train employees to work efficiently to ensure smooth and continuous operations.
• Ensure that business goals, achievements, deadlines, and performance standards are met.
• Compliance management, daily/monthly reporting as per format.
• Ensure that employees are following safe work practices and company standards.
• Set targets for the team, assess work performance, and identify areas of improvement and provide on-the-job training.

Requirements:

Experience: 3 - 5 years’ experience in Telecom/Retail sales.

Educational Qualification: Graduate.

Age: Below 35 years.

Immediate Joining on or before 20th September 24.

Salary: 6800/- AED (Gross + allowance) + Incentives

Skills & Abilities:

• Smart, presentable, and with excellent communication skills.
• Understanding of asset management principles.
• Knowledge of maintenance techniques.
• A proactive attitude and conflict resolution skills.
• Time and priority management.
• Leadership and problem-solving abilities.
• Flexibility.