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Frontline IT Help Desk Specialist — Windows & Office 365
Job summary
A healthcare service provider in Louisville is seeking a Help Desk Specialist to provide customer support through technical problem-solving. The ideal candidate will assist users with issues related to printers, network troubleshooting, and Windows 10 configuration. Strong client-facing communication skills are essential. This role offers an employee-centric culture along with competitive benefits, including medical and 401(k) matching.
Benefits
Qualifications
- Proficiency in printers and scanners along with scan to email setups.
- Ability to troubleshoot basic network issues.
- Experience with Windows 10 configuration and repair.
- Strong understanding of IT concepts to assist users effectively.
- Excellent client communication skills.
Responsibilities
- Provide first level contact and resolve customer issues via phone, email, and chat.
- Audit and troubleshoot account issues using Active Directory and Office 365.
- Track and redirect problems to the correct resources.
- Guide customers through problem-solving via remote tools.
- Contribute to the Help Desk documentation.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.