Frontline IT Help Desk Specialist — Windows & Office 365

Confluent Health; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Louisville is seeking a Help Desk Specialist to provide customer support through technical problem-solving. The ideal candidate will assist users with issues related to printers, network troubleshooting, and Windows 10 configuration. Strong client-facing communication skills are essential. This role offers an employee-centric culture along with competitive benefits, including medical and 401(k) matching.

Benefits

Employee-centric work culture

Medical, dental, vision, LTD insurances

Generous PTO

401(k) Employer Matching

Free life insurances

Parental Perks

Qualifications

• Proficiency in printers and scanners along with scan to email setups.
• Ability to troubleshoot basic network issues.
• Experience with Windows 10 configuration and repair.
• Strong understanding of IT concepts to assist users effectively.
• Excellent client communication skills.

Responsibilities

• Provide first level contact and resolve customer issues via phone, email, and chat.
• Audit and troubleshoot account issues using Active Directory and Office 365.
• Track and redirect problems to the correct resources.
• Guide customers through problem-solving via remote tools.
• Contribute to the Help Desk documentation.

Skills

Printers, Scanners, and Scan to Email setups

Basic Network Troubleshooting

Windows 10 configuration

General IT knowledge

Client-facing communication skills

Job description

A healthcare service provider in Louisville is seeking a Help Desk Specialist to provide customer support through technical problem-solving. The ideal candidate will assist users with issues related to printers, network troubleshooting, and Windows 10 configuration. Strong client-facing communication skills are essential. This role offers an employee-centric culture along with competitive benefits, including medical and 401(k) matching.