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Senior AI Support Engineer - North America (Remote)
Job summary
A leading technology company in New York City is seeking a Senior Support Engineer to provide exceptional technical support to users, from enterprise customers to community members. The candidate will collaborate with engineering to resolve complex issues and contribute to documentation and community engagement. This role requires over 5 years of experience in technical support, along with a strong knowledge of workflow automation and APIs. Competitive compensation and a remote-first work environment are offered.
Benefits
Qualifications
- 5+ years of experience in a technical support or customer-facing engineering role.
- Strong understanding of workflow automation, APIs, and integrations.
- Excellent problem-solving skills and attention to detail.
Responsibilities
- Provide technical support to users via tickets, chat, and community forums.
- Diagnose and troubleshoot issues related to n8n.
- Collaborate with the engineering team to resolve complex technical challenges.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.