Senior AI Support Engineer - North America (Remote)

Methodfi; Remote; USD 90,000 - 130,000; Full time

Job summary

A leading technology company in New York City is seeking a Senior Support Engineer to provide exceptional technical support to users, from enterprise customers to community members. The candidate will collaborate with engineering to resolve complex issues and contribute to documentation and community engagement. This role requires over 5 years of experience in technical support, along with a strong knowledge of workflow automation and APIs. Competitive compensation and a remote-first work environment are offered.

Benefits

Competitive compensation

Equity options

30+ days vacation

Health benefits

401(k) retirement plan

Professional development budget

Work remotely from anywhere

Team bonding events

Qualifications

• 5+ years of experience in a technical support or customer-facing engineering role.
• Strong understanding of workflow automation, APIs, and integrations.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n.
• Collaborate with the engineering team to resolve complex technical challenges.

Skills

Technical support experience

Workflow automation

Problem-solving skills

Strong communication skills

Tools

JavaScript

Node.js

Docker

Kubernetes

Job description

A leading technology company in New York City is seeking a Senior Support Engineer to provide exceptional technical support to users, from enterprise customers to community members. The candidate will collaborate with engineering to resolve complex issues and contribute to documentation and community engagement. This role requires over 5 years of experience in technical support, along with a strong knowledge of workflow automation and APIs. Competitive compensation and a remote-first work environment are offered.