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Dispatch Coordinator
Job summary
A leading industrial solutions provider is seeking a Dispatch Coordinator in Sunbury-On-Thames, UK. The role involves supporting installation teams, maximizing engineer productivity, and managing scheduling. Candidates should have customer service experience and be computer literate. This full-time position offers competitive salary and opportunities for career development.
Benefits
Qualifications
- Experience in customer service required.
- Proficiency in computer skills necessary.
Responsibilities
- Support branch Installation Teams by planning and tracking appointments.
- Maximise engineer productivity through scheduling and resource optimisation.
- Manage inbound and outbound telephone activity.
Skills
2 days ago Be among the first 25 applicants
Our Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
- Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
- Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work
- Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times
- Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer
- Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
- Customer Service experience
- Computer literate
- Scheduling / planning experience
- Industry experience
Entry level
Full-time
Management and Manufacturing
Industrial Machinery Manufacturing
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.