Jobs in Luton, United Kingdom

A platform you can believe in: Immersive One is leading people‑centric cyber resilience across the globe.

Partner with Immersive’s enterprise customers within this region to provide world‑class onboarding and enablement experiences in their journey towards building cyber resilience, with readiness to tackle the cyber threats of tomorrow! If that excites you, read on!

Immersive helps prove and improve your cyber resilience by simulating real‑world threats, testing your skills, and measuring performance. We put your readiness to the ultimate test. From sharpening technical capabilities to making high‑pressure decisions, our platform allows you to assess every angle, pinpoint areas for growth, and prove your ability to tackle evolving threats with unwavering confidence.

Immersive was founded in 2017, from a cargo container in Bristol, UK, we’ve grown to over 300 employees globally, announced funding of more than £150 million and has been voted a Best place to work on multiple occasions!

Immersive is hiring! Could you be our next Customer Success Manager for Germany? We’re looking for an experienced, proactive and value‑driven individual to join our established Customer Experience team in Germany.

The essence of our Customer Success team is customer obsession. In fact, “Customer Centricity” is a core company value and embraced by every Immersive employee to support your efforts as champion of the customer voice.

Reporting directly to our Director of Customer Success and based out of Germany, you will manage our regional customers through the entire lifecycle: from onboarding to upsell to renewal, and align their strategic objectives with the Immersive One platform’s proven outcomes.

With customers like HSBC, UK National Health Services and Goldman Sachs, plus feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive is a must have for every organisation”, you can see why customer obsession is the core of who we are, and our Customer Success Managers are the key pillar in elevating the customer voice and accelerating time to value.

Our most successful customer success managers are consultative, customer centric and constantly expanding their knowledge through cross‑team collaboration. You will partner with our Sales and Solution Consulting teams as you conduct POVs with existing customers, execute EBRs, and identify opportunities to expand the customer relationship. Additionally you will build and leverage relationships with Cyber Resilience Advisors, Product Marketing and our Cyber & Engineering teams.

• Partner with customers to ensure effective onboarding – setting them up for success.
• Create and execute a communications plan to engage effectively throughout the customer journey.
• Align strategy and build programs for customers, with objectives and measurable outcomes.
• Collaborate with product and customer support teams to share new features.
• Nurture upsell and cross‑sell opportunities in partnership with sales to increase account penetration.
• Monitor CSAT and resolve concerns with the assistance of internal teams.

• A number of years’ experience in Customer Success, account management, or equivalent within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is strongly preferred.
• Exceptional planning, presentation, and written communication skills.
• Experience in implementing customer solutions and client management.
• Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills.
• Ability to maintain a high‑valued outcome‑based relationship with a diverse customer profile base.
• Based in central Germany, with good travel links. Fluent German required.

Driven – We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence.

Inclusive – Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace.

Customer Centric – We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners’ expectations by crafting products, services and experiences that surprise, delight and ensure they feel valued and supported every day.

One Team – We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future.

Time off, flexible and remote working so you can work when best for you, includes 25 days annual leave + 2 volunteering days and birthday day off.

Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover.

Career and learning development through the platform and our ‘Learn Anything’ fund.

Share in the company’s success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours.

Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working.

We’re a sociable, tight‑knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.

While this is a remote position, we do all meet in our EMEA HQ on a biannual basis and regularly in person in region.

Cyber threats wait for no one and neither should you. Apply now!

To read more about what you can expect from our recruitment process, visit our dedicated interview process page.