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Remote-First Customer Success Manager, EMEA (Cybersecurity)
Job summary
A venture-backed cybersecurity firm in the City of London seeks an Experienced Customer Success Manager to drive customer adoption and success. This role involves engaging with customers in high-stakes environments, guiding them through key milestones, and ensuring measurable outcomes. The ideal candidate should have 3+ years in B2B SaaS customer success and a strong understanding of cybersecurity frameworks. This position offers a competitive salary and a remote-first work environment.
Benefits
Qualifications
- 3+ years of Customer Success experience in B2B SaaS, ideally in cybersecurity.
- Ability to engage confidently with senior security and executive stakeholders.
- Strong problem-solver who can translate complex concepts into clear customer guidance.
Responsibilities
- Manage the success and engagement of your assigned customer portfolio.
- Support onboarding and help customers progress through implementation.
- Build and execute customer success plans aligned with security priorities.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.