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Senior Enterprise CS Manager – AI for Regulated Industries
Job summary
A high-growth technology company in London seeks a Senior Customer Success Manager to own strategic enterprise accounts and enhance customer satisfaction. This role involves collaborating with clients for successful onboarding and growth strategies. Candidates should have 4+ years of Customer Success experience in Enterprise SaaS, strong client-facing skills, and the ability to thrive in a fast-paced environment. Competitive package includes salary, bonus, and equity ownership.
Benefits
Qualifications
- 4+ years of proven Customer Success experience in Enterprise SaaS (B2B).
- Proven track record of driving renewals and leading upsell opportunities.
- Experience managing a portfolio of enterprise accounts.
Responsibilities
- Lead customer onboarding ensuring fast time-to-value.
- Partner with clients to map success outcomes.
- Own and grow a portfolio of enterprise accounts.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.