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Pay: £12.60 per hour

Access Community Trust provides supported and unsupported accommodation to residents requiring differing levels of help, support and guidance depending on the individual needs of the client. This may mean a simple sign-posting to an appropriate support service or providing intensive support and guidance which is heavily focused on building personal resilience and skills, enabling and empowering individuals to live independently within the community.

Supported Accommodation: Each referred individual should be supported in a way which encourages residents to be empowered and to help build independence. A key part of gaining independence is being able to maintain an ability to live independently in the community and the role will focus on enabling our customer to build the skills and resilience to achieve this.

Unsupported Accommodation: May require a light touch intervention or more in-depth listening and signposting as appropriate. In some cases those in unsupported accommodation may be undergoing a support assessment and will require intensive signposting and assistance.

It is expected that the postholder will be able to work to the requirements of both sites according to need and be flexible to the local requirements of both sites, their contractual requirements and customers.

The key responsibilities will require the postholder to oversee Health and Safety and general security of the buildings, its residents and visitors. To oversee the safety and wellbeing of its residents and visitors, being the first point of contact for residents and or visitors/ services and to perform tasks aimed at supporting the day to day operational aim, in line with contractual requirements, compliance and standards, such as Cleaning Health and Safety compliance checks, identifying potential hazards and to update computer systems with relevant information as required.

Key indicators are focused on punctuality, undertaking tasks including the recording of information efficiently, effectively and accurately. Being able to work independently within a larger team is also a key element of performance.

Access Community Trust recognises the importance of lived experience and promotes opportunities for those who may have lived experience along with those with vocational, formal qualifications and experience. To encourage applications from all sections of the community we view the role of PSO to need key skills around listening, enabling and encouraging. Full training can be provided to candidates evidencing the key skills listed above, however if you have previously worked in a similar role or have transferable skills then we would also welcome and encourage your application.

• To undertake and take responsibility for proactive and reactive duties to ensure the projects are secure and safe for the comfort and wellbeing of all residents and staff and/or visitors. This will include the general maintenance and Health and Safety of the buildings.
• Develops, manages, and maintains positive, appropriate and professional relationships with service users, families and carers, demonstrating respect, kindness, compassion and empathy at all times.
• The postholder to have strong effective communication skills in order to effectively communicate clearly and accurately with customers, their families, colleagues, along with a variety of internal and external organisations, to evidence effective communication through active listening and accurate comprehensive record keeping, handovers etc.
• Can communicate effectively through a variety of methods, including the use of interpersonal, written and verbal and non‑verbal skills, with the ability to communicate to various audiences via email, face to face, telephone and video conferencing, utilising CRM systems to accurately record work undertaken, in line with GDPR guidelines. Effective use of ZS.
• Maintains a visible presence in and around the building, patrolling the entire premises (internally and externally) on a regular basis.
• To be a first point of contact when dealing with emergencies, i.e. medical, police etc and to manage such emergencies appropriately.
• Ensuring all rooms can be accessed by residents and replacement keys/locks be provided where necessary.
• To undertake domestic duties including cleaning communal areas, including kitchens, bathrooms/toilets, hoovering, mopping of communal areas, in line with the weekly, monthly and quarterly cleaning schedules.
• Liaising with the Emergency Services and other agencies to reduce potential risk and or damage to premises.
• To support the completion of all on‑site records of resident communication and the monitoring of CCTV screens.
• Reporting breaches of security and damage to the fabric of the building to the appropriate authority/agency.
• Calling “Approved” contractors out to deal with emergency repairs to maintain the security and safety of the building.
• Conducting routine Health and Safety Checks, including Fire, legionella and Emergency Lighting and other emergency systems, maintaining written records of all checks in accordance with the organisations Health and Safety Policy and Procedures.
• Carrying out minor repairs where appropriate.
• Reporting issues relating to the personal security and safety of residents to the appropriate housing staff.
• Answering telephone calls, transferring calls and taking messages as required.
• Handing cash as required.
• Attending team meetings and support and development meetings which may take place before or after the normal shift hours.
• Is aware of the importance of Safeguarding individuals from potential risk of harm, identifying and management of risk and Safety Planning in accordance with organisational Policies and procedures and has a good awareness of current reporting protocol both internally and externally.
• Behaviour Management. - To be confident in dealing with conflict, with an ability to remain calm under pressure be able to demonstrate effective de‑escalation skills and techniques.
• To support the day to day running of the Projects by ensuring daily tasks are completed within a timely manner and the undertaking of such tasks relating to void management, ensuring void turnaround is streamlined to maximise income, alongside providing quality accommodation standards to our customers.
• The postholder to have strong effective communication skills in order to effectively communicate clearly and accurately with customers, their families, colleagues, along with a variety of internal and external organisations, to evidence effective communication through active listening and accurate comprehensive record keeping, handovers etc.
• Can communicate effectively through a variety of methods, including the use of interpersonal, written and verbal and non‑verbal skills, with the ability to communicate to various audiences via email, face to face, telephone and video conferencing, utilising CRM systems to accurately record work undertaken, in line with GDPR guidelines. Effective use of ZS.
• Ability to use professional curiosity to communicate effectively and ascertain absolute clarity.

Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment.

Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6‑month probationary period.

Please note: We reserve the right to close the advert prior to the listed closing date if we receive a high volume of suitable applicants. We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion.

• Cashback healthcare & dental scheme, with the ability to upgrade and add on dependants
• One month paid sabbatical after five years' continuous service
• 24/7 counselling helpline, including six structured counselling sessions
• Enhanced maternity/paternity/adoption pay (subject to statutory eligibility criteria)
• Basic holiday entitlement of 28 days (pro‑ratio for part time working, you may be required to work on bank holidays if your service remains open but will have the equivalent entitlement to use another time)
• Extra leave accrued for length of service, up to a maximum of 5 days after 5 full years' service
• Company sick pay (from 12 months continuous service)
• Access to a wide range of store, leisure and travel discounts
• Company pension with a 3% employer contribution