Customer Care Assistant jobs in United States

Position titleAssistant Manager – Children’s Care HomeDescriptionWe are seeking a caring, organised, and proactive **Assistant Manager** to support the Registered Manager and Deputy Manager in the day-to-day running of our children’s care home. You’ll play a key role in maintaining a safe, nurturing, and supportive environment for young people, while helping to guide and motivate the staff team.This role is ideal for a **Senior Support Worker** looking to progress into management and develop leadership experience in a supportive, forward-thinking home.Responsibilities* Support the Registered and Deputy Manager with daily operations and shift leadership.* Assist with staff supervision, training, and mentoring.* Help ensure compliance with Ofsted standards and internal policies.* Contribute to care planning, risk assessments, and incident reporting.* Promote safeguarding and emotional wellbeing for every child.* Act as a positive role model, maintaining high standards of professionalism and empathy.* Support with administrative tasks such as rota planning, record keeping, and household management.Qualifications* Level 3 Diploma in Residential Childcare (or equivalent) – essential.* Willingness to work towards Level 4 or 5 in Leadership and Management.* Minimum 1–2 years’ experience in a children’s residential setting.* Sound understanding of safeguarding, behaviour management, and child development.* Enhanced DBS check required.* Excellent teamwork, communication, and problem-solving skills.Job Benefits* Develop your leadership skills with opportunities for growth and promotion.* Work alongside an experienced and supportive management team.* Access continuous professional development and training.* Play a meaningful part in helping young people reach their full potential.* Join a warm, inclusive environment where your contribution is valued.Job LocationReading