Continuous Improvement jobs in United Kingdom

**Reporting to:** Director- Professional Services & Brand**Direct Reports:** 3 Direct Reports**Position Type:** Permanent**Overview:**Qdos is a division of Tokio Marine HCC, focussing on the sale of Insurance and Consultancy services to UK based freelancers and contractors.Qdos are business insurance and employment status specialists dedicated to the self-employed. We provide business insurance and compliance advice to UK limited companies and sole traders as well as the recruitment agencies and businesses that engage them. We’re always looking for the best ways to get our customers the information they need, when they need it.Based in our purpose-built office in rural Leicestershire with countryside views, you will be part of a growing, sociable team with plenty of events and celebrations (we are rarely short of a few snacks in the office!). We are currently operating a flexible working policy which enables you to work from home two days a week and we have the opportunity to get involved in local environmental projects, volunteering days, and other optional activities.**Job Purpose:**The Head of Professional Services will take full ownership of Qdos’ consultancy offering, leading the delivery of expert IR35, off-payroll working, and broader employment status advice to organisations engaging contingent workers. This senior leadership role is central to the development and expansion of our professional services practice, with accountability for driving commercial growth through the enhancement of our technical consultancy, client defence capabilities, the ongoing evolution of our product offering and technical development of our team.The role will be responsible for defending enterprise clients against HMRC challenges, leading technical strategy and output across employment tax and status matters, and setting high standards in advisory delivery. As a visible authority within the market, the Head of Professional Services will drive efforts to win new business, elevate operational excellence, and strengthen Qdos’ position as a market-leading status consultancy.The successful candidate will be a highly knowledgeable, commercially minded employment tax expert with a strong track record of technical leadership, client advocacy, and professional services growth**Key Responsibilities:*** Lead and implement the advisory strategy for the professional services division, with a core focus on expanding IR35, Off-Payroll Working, and employment status consultancy offerings to drive sustainable revenue growth.* Oversee and strengthen the professional services department, ensuring delivery of exceptional client outcomes across all advisory services and consistent commercial performance* Develop and define Qdos’ technical approach and service methodology in relation to IR35, employment status, and wider employment tax risks, ensuring rigour, accuracy, and commercial relevance.* Deliver expert, strategic advice to enterprise clients, including high-stakes guidance on IR35 compliance, employment tax risk management, and HMRC interventions, acting as a senior lead in client defence matters.* Monitor and interpret legislative and policy changes affecting IR35, off-payroll, and broader employment tax obligations, advising internal stakeholders and clients and shaping the company’s service roadmap accordingly.* Design and deliver structured training and knowledge development programmes for internal professional services staff, equipping the team with the technical and commercial acumen required to deliver high-value advice.* Drive technical excellence and raise service standards, ensuring consistent quality assurance across all client outputs, documentation, and communications from the professional services team.* Act as a senior point of escalation for complex client matters, providing confident leadership, innovative solutions, and reassurance in critical or contentious scenarios.* Represent Qdos at industry events and forums, building the business’ profile as a market leader in IR35 and employment status consultancy, and proactively identifying business development opportunities.* Contribute to the delivery of business development plans in partnership with colleagues, strengthening client engagement and ensuring consistent revenue growth**Skills and Experience Specification:****Essential:*** Qualified solicitor in England and Wales, with 5+ years post-qualification experience, in a tax litigation, employment tax, or regulatory advisory environment.* Significant experience advising on employment status matters, including IR35 and off-payroll working rules, with a strong understanding of the legislative and case law landscape.* Demonstrated expertise in contentious tax matters, including handling status-related HMRC enquiries, representing clients in disputes, and defending enterprise organisations under HMRC scrutiny.* Proven track record in delivering high-level technical advice to corporate clients on employment tax issues, including risk mitigation, compliance strategies, and workforce planning.* Extensive experience in shaping and executing business development strategies that drive sustainable revenue growth within professional service* Outstanding written and verbal communication skills, with the ability to clearly explain complex technical issues to a range of stakeholders, including non-specialist audiences.* Strong commercial awareness and ability to translate legal or tax analysis into practical, business-focused advice.* Experienced in developing and delivering client training, technical seminars, and thought leadership within a professional services setting.* Evidence of strategic thinking and business development acumen, with experience contributing to or leading commercial growth plans in a consultancy or legal environment.* Meticulous attention to detail, with robust analytical and drafting skills and a commitment to high-quality outputs.* Proficient in Microsoft Office and relevant legal/tax research tools (e.g., LexisNexis, Practical Law, HMRC manuals and case databases).**Desirable:*** Experience leading a professional services or consultancy team, including responsibility for quality assurance, mentoring, and performance management.* Established network within the tax, legal, or contingent workforce industry, with a recognised personal profile or presence in relevant forums.* Familiarity with broader employment tax areas such as PAYE, NIC, NMW, benefits in kind, and termination payments.**Key Benefits*** Hybrid working options* Non-contributory pension* Funded private healthcare* 25 days holiday (plus bank holidays)* Wellbeing allowance* Free parking**What We Offer**The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.#LI-NW1**Job Title:** Head of Professional Services