Wrest Park Supervisor

English Heritage Ltd; Silsoe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A heritage organization is seeking a Wrest Park Supervisor based in Silsoe, England. In this role, you'll deliver high-quality visitor experiences while ensuring the preservation of the site. You will be responsible for staff supervision, community engagement, and event coordination. Ideal candidates should have strong customer service skills and the ability to work independently. Attractive benefits such as career progression opportunities and generous leave policies are offered.

Benefits

Career progression opportunities

Free access to all sites

25% discount in shops

Enhanced parental leave

Flexible working hours

Matched pension contributions

Generous holiday entitlement

Qualifications

• Experience in providing excellent customer service.
• Strong supervisory skills to lead a team effectively.
• Ability to work independently with exceptional organisational skills.

Responsibilities

• Innovate to generate income through retail and membership sales.
• Engage local community with events and programming.
• Ensure smooth running of site activities and events.
• Responsible for health and safety of the historic site.

Skills

Excellent customer service

Staff supervisory skills

Organisational skills

Interpersonal communication

Job description

Job Title

Wrest Park Supervisor

Location

Wrest Park, Bedfordshire, MK45 4HR

Salary and Hours

From £28,949 p.a. / 36 hours per week / Permanent

Job Type

Permanent

Reference

Ref 16245

Job Overview

Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our team at Wrest Park and help visitors experience more of England's captivating past and preserve it for generations to come.

Responsibilities

• Innovate and optimise opportunities to generate income, including retail and membership sales, through target setting, training and coaching your team in active selling.
• Engage the local community with events, venue hire and public programming, and champion inclusivity and diversity.
• Support the smooth running of events, venue hire, holiday cottage and other site activities, ensuring daily operations are in hand.
• Follow health and safety procedures and be responsible for the safety and security of the historic site, staff and visitors.

Qualifications

• Experience of providing excellent customer service and strong staff supervisory skills.
• Ability to work independently and demonstrate exceptional organisational skills.
• Confident communicator with strong interpersonal skills with both visitors and colleagues.

Benefits

• Salary from £28,949 per annum.
• Opportunity to progress your career within the heritage sector.
• Subscriptions to professional bodies.
• Free access to all English Heritage sites for you and up to 6 friends / family members.
• 25% discount in our shops and cafes.
• Enhanced Maternity/Paternity/Shared Parental leave.
• 25 days holiday plus Bank Holidays pro rata, rising to 28 days after 3 years, with the option to buy additional leave.
• Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction.
• Flexible hours.

Diversity and Inclusion

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve.

Application Requirements

You will need to refer to the following documents when completing your application.

Contact

For more information about this role before you apply, please contact Jonathan Andrews, Wrest Park Manager, at [e-mail].