Workshop Technician

Rushden Lakes; Stevenage; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading global sports retailer is looking for a Multisport Workshop Technician in Stevenage. In this role, you will be pivotal in providing diagnosis and repair services for a variety of sports products, primarily bikes. This position emphasizes exceptional customer service and contributes to sustainability efforts through recycling and repairs. Ideal candidates are sports enthusiasts with strong technical and communication skills. Competitive benefits and growth opportunities available.

Benefits

Pension contribution

Staff discounts

Training courses

Cycle-to-Work Scheme

Discount vouchers

Qualifications

• Passionate about sports and customer service.
• Strong technical skills, preferably Cytech certified.
• Experience in a workshop environment is a plus.

Responsibilities

• Diagnose and repair technical faults in customer sports products.
• Manage stock and control ordering processes.
• Deliver excellent customer service experiences.
• Grow and develop the workshop operation.

Skills

Customer service

Technical diagnosis

Problem-solving

Communication

Technical knowledge of sports products

Job description

Overview

International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!

As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer. No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.

Responsibilities

• Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
• Servicing and repair of customer products within your Decathlon Store
• Ensuring that your customers have the best customer service experience
• Stock management, ordering and control
• Business performance analysis
• Creatively developing and growing the workshop operation and customer base
• Delivery of workshop KPI’s

Additional information

As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.

The profile we’re looking for

• A sports fanatic at heart
• Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
• A master of creative solutions, spotting details others miss
• Smooth talker with top-notch people skills
• Customer service champ who loves going above and beyond
• Eager beaver for personal growth and helping others learn
• Tech-savvy enough to navigate the digital world
• Understanding of commerciality and how to grow and develop a business
• A passion for sustainability

Benefits

• Pension contribution
• Healthy discounts on all Decathlon goodies and services
• Fun weekly Staff Sports/Activities
• Pedal your way to work with the Cycle-to-Work Scheme
• Dive into top-notch training at Decathlon Academy with a catalogue of physical training courses available
• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
• A career pathway that is designed by you
• Being part of a team that enjoys repairing
• … and many more

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

A note on reasonable adjustments

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.