Workshop Controller & Service Team Lead

BMW; High Wycombe; On-site; GBP 80,000 - 100,000; Full time

Job summary

An automotive retail group in High Wycombe is looking for a Workshop Controller to oversee service operations. The role involves ensuring quality repairs and customer satisfaction, managing resources, and coaching the service team. Ideal candidates will have experience in workshop management or as a senior Service Advisor. This position also offers enhanced holidays, maternity and paternity pay, and other competitive benefits.

Benefits

33 days of holiday including bank holidays

Industry-leading parental leave

Recognition of long service

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Paid community work

Business social events

Qualifications

• Experience as a Workshop Controller or senior Service Advisor.
• Strong understanding of warranty processes.
• Ability to coach and develop service team competencies.

Responsibilities

• Ensure service and repairs meet quality standards for customer satisfaction.
• Manage efficient use of materials and labor resources.
• Support improvement of workshop flow and customer journey.

Skills

Customer relationship management

Workshop flow improvement

KPI tracking

Health and Safety compliance

Coaching and training

Job description

An automotive retail group in High Wycombe is looking for a Workshop Controller to oversee service operations. The role involves ensuring quality repairs and customer satisfaction, managing resources, and coaching the service team. Ideal candidates will have experience in workshop management or as a senior Service Advisor. This position also offers enhanced holidays, maternity and paternity pay, and other competitive benefits.