Workshop Controller - Birmingham Wainwright Street, Birmingham, West Midlands Service & Support

HGVTraders LTD.; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reputable commercial vehicle company in Birmingham is seeking an experienced Workshop Controller to lead operations at the workshop. The ideal candidate will excel at coordinating workloads and ensuring a high standard of customer service. Responsibilities include managing daily operations, supporting technicians, and handling customer queries. The role requires strong technical knowledge, problem-solving skills, and the ability to work under pressure. The company offers excellent benefits including holidays, pension contributions, and employee discounts.

Benefits

30 Days Holiday including 8 Bank Holidays

Company sick pay

Pension with company contribution

Employee discounts

Mental health first aiders

Free will-writing service

Free mortgage advice service

Free eye tests

Free flu jabs

On-site parking

Cycle to work scheme

Positive workplace environment

Employee Assistance Programme

Qualifications

• Experience in a workshop foreman, controller, or senior technician role preferred.
• Full UK driving licence is desirable.

Responsibilities

• Manage daily operations of the workshop.
• Support the team to stay motivated.
• Provide clear explanations of work required.
• Keep customers updated on progress.
• Handle customer queries and complaints promptly.
• Prepare accurate job cards for technicians.
• Monitor job progress to meet customer expectations.
• Liaise with the team to schedule workload efficiently.
• Check completed work and raise issues with the Service Manager.
• Ensure key steps for achieving KPIs are taken.
• Ensure vehicles are ready for MOTs.

Skills

Technical knowledge in automotive/mechanical workshop

Diagnostic and problem-solving skills

Leadership and communication abilities

Organizational skills

Ability to manage multiple tasks

Commitment to high service standards

Job description

Greenhous DAF • Wainwright Street, Birmingham, West Midlands, B6 5TG, GB

We’re seeking an experienced and motivated Workshop Controller to take a leading role within our busy Birmingham site.

This is an exciting opportunity for someone who excels at coordinating workloads, supporting technicians, and ensuring our workshop operates at the highest standards of efficiency and customer service. If you’re ready to bring your expertise to a well-established and respected commercial vehicle brand, we’d love to hear from you.

Working Hours: Monday to Friday, 7:00 am to 4:30 pm (45 hours per week, 30 minutes lunch break unpaid).

Salary: Negotiable, will be discussed at interview stage.

Key Responsibilities:

• Manage the daily operations of the workshop.
• Support the team to stay motivated and engaged.
• Provide clear explanations of work required, costs, and timescales.
• Keep customers updated on progress and communicate any additional work required.
• Handle customer queries and complaints promptly and effectively.
• Prepare accurate job cards and ensure technicians have all required information.
• Monitor job progress and ensure timely completion to meet customer expectations.
• Liaise with the workshop team to schedule workload efficiently.
• Check completed work, raising any issues with the Service Manager.
• Assist with ensuring key steps have been taken to help achieve KPIs.
• Ensure vehicles are ready in time for MOTs.

Ideally, we are looking for:

• Strong technical knowledge within an automotive or mechanical workshop environment.
• Excellent diagnostic and problem‑solving skills.
• Effective leadership and communication abilities.
• Strong organisational skills and the ability to manage multiple tasks.
• Ability to work well under pressure in a fast‑paced environment.
• Commitment to high standards of service and workmanship.
• Experience in a workshop foreman, workshop controller, or senior technician role (preferred).
• Full UK driving licence (desirable).

In return we’ll offer:

• 30 Days Holiday including 8 Bank Holidays
• Company sick pay that increases with length of service
• Pension with Greenhous contribution
• Employee discounts on a range of products and services including holidays, days out and supermarket shops
• Qualified mental health first aiders
• Free will‑writing service
• Free mortgage advice service
• Free eye tests for VDU users
• Free flu jabs if you are ineligible through the NHS
• On‑site parking (site specific)
• Cycle to work scheme
• Positive workplace environment
• EAP – Employee Assistance Programme

Additional Benefits

• Company pension

About the Company

Greenhous is firmly established as one of the largest dealer groups in the UK and has over 100 years’ experience in the franchised dealer world. We are a leader in the supply of dealer services for some of the world’s leading manufacturers.

Our network of car and commercial dealerships now stretches across Shropshire, Staffordshire and the West Midlands and includes a number of different franchises including Vauxhall, Nissan and DAF.