Workshop Controller

BMW; Hook; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading automotive company in Hook is seeking an experienced Workshop Controller to manage a team of technicians, ensuring high service delivery and efficiency. You'll lead and motivate the team, oversee workloads, and maintain quality standards while providing excellent customer service. The ideal candidate will have prior experience, strong IT skills, and a problem-solving mindset. This role offers competitive bonuses and opportunities for career development within the company.

Benefits

Competitive bonus scheme

Discounts and rewards

Ongoing training and development

Referral bonuses

Qualifications

• Previous experience as a Workshop Controller, ideally from a franchised dealership.
• Ability to maintain a calm and professional approach.
• Strong skills in motivating a team.

Responsibilities

• Lead and manage a team of technicians.
• Allocate job cards and manage workloads effectively.
• Ensure quality checks meet brand standards.

Skills

Team motivation

Proficient IT skills

Problem-solving mindset

Tools

EVHC software

Job description

View more categories View less categories Brand BMW Careers ,MINI Careers Contract Type Permanent Hours Full-time Business Area Other Salary £30,000 - £39,999 ,£40,000 - £49,999

Marshall Hook is looking for a Workshop Controller.

Your role

At Marshall BMW & MINI Hook,we’re seeking an experienced Workshop Controller to motivate and manage a team of technicians while ensuring great service delivery and efficiency in the operations.

In this role:

• You’ll lead, manage and motivate a team of qualified and apprentice technicians to meet daily workshop demands.
• You’ll allocate job cards and manage technicians’ workloads to maximise productivity.
• You’ll have quality checks to ensure all work meets brand standards and drive service success through effective time management.
• You’ll oversee technical workshop solutions including EVHC and service booking systems.
• You’ll provide excellent customer service both in person and over the phone, supporting the Service Advisor team as required.

Your profile

• Someone with previous experience as a Workshop Controller, ideally from a franchised dealership environment.
• Someone with the skill to motivate a team and maintain a professional, calm approach.
• Someone with proficient IT skills, preferably with EVHC software experience.
• Someone with a problem-solving mindset, who can anticipate and resolve potential operational barriers effectively.
• Most importantly, someone who shares our values and takes pride in delivering both great results and a supportive, positive working environment.

Rewards

• Performance rewards:Competitive bonus scheme, based on multiple achievable elements.
• Full tailored training:We provide you with a 3-day off-site Sales Customer Journey course, including visits from expert guest trainers, giving you the opportunity to invest in yourself, ask questions and set you up for a successful career at Marshall.
• Career development:Ongoing manufacturer training and development pathways across the Group.
• Exclusive perks:Discounts and rewards via a dedicated employee platform.
• Referral bonuses:Up to £2,000 for successful referrals.

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