Workplace Support Assistant

Landsec; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK real estate company is seeking an operational support professional to join their workplace team in London Victoria. In this role, you will provide proactive service to customers and manage a variety of operational tasks including customer communication and property record maintenance. The ideal candidate will have strong administration skills, attention to detail, and experience in a customer-facing role. This position requires office attendance for 4-5 days per week with flexibility for occasional remote work.

Benefits

Performance-based annual bonus

25 days annual leave plus bank holidays

Enhanced pension contributions

Private medical insurance

Health Cash Plan

Life assurance

Qualifications

• Experience of working in a customer-facing environment.
• Ability to work within a fast-paced, dynamic team.

Responsibilities

• Support the workplace team with operational tasks.
• Maintain positive relationships with stakeholders.
• Manage property records and document production.

Skills

Collaborative working

Customer service experience

Attention to detail

Computer literacy

Strong administration skills

Job description

# **We are Landsec**We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.**Location**Predominantly working in London Victoria. We operate flexibly, but this is not a hybrid role. The majority of time circa 4/5 days per week will be in the office with any additional days needed for home working to be approved by your line manager.**The role**This operational role will provide critical support to the workplace team at Cardinal Place in Victoria.The role will also involve providing a responsive and pro-active service to customers, stakeholders, team members and partners.**Principle Accountabilities****Operational Responsibility*** Maintain positive relationships with internal and external customers and stakeholders* Answer telephones and deal with matters in Management’s absence if applicable, or pass on to the appropriate team member if urgent* Assist in completing and filing property inspection check lists* Prepare information for building newsletters* Co-ordinate the process for new customers moving into / out of properties.* Support and highlight deadlines for Workplace Managers using relevant systems* Raising jobs through the customer helpdesk and providing feedback on progress and completion.* Fully manage business continuity plans* Keep all Customer handbooks up to date* Monitor compliance information both Environmental and Health & Safety* Be main co-ordinator for customer emergency communication system* Arrange fire drills, landlord inspections, insurance inspections.**Property Records*** Ensure accuracy of all property records and produce reports as required* Ensure accuracy of all portfolio information on all company portals and workspaces* Manage administration associated with all tenant fit-out application and occupational documents**Correspondence / Documentation Production*** Assist in the production of agendas, reports and presentations* Take minutes of relevant meetings and circulate within five working days* Draft standard responses to letters as required* Print, bind and distribute schedules/reports/accounts as requested* Production of service charge booklets**Customer Surveys*** Action customer NPS survey findings* Create and manage action plan including customer engagement**Permits*** Issue and support customers and their contractors with the guide for our online permit systems* Raise & close permits and review RAMS for low risk works only* Input information onto e-permit system* Chase contractor for additional information as advised by Workplace technical Manager**Environmental & Other*** Scenario testing* Update Waste matrix ans manage Waste Transfer notes* Assist with Environmental Plan management**General*** Perform any other duties as may be required from time to time by the company**Essential Criteria*** Track record of collaborative working within a fast paced, dynamic and innovative team* Experience of working in a customer-facing environment* Attention to detail* A high standard of computer literacy* Strong administration and housekeeping skills* A previous property experience not essential but desirable# # **Life and Benefits at Landsec**We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.Below are some of our core benefits, make sure to visit our page for more information.* Performance based annual bonus plan* 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.* Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.* Private medical insurance, Health Cash Plan, Life assurance and income protection.* Enhanced maternity, adoption, shared parental leave policies (view our for more details)* Two different share plans enabling you to share in the success you will help to build* Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause# # **Diversity and Inclusion**At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing [e-mail] find out more about our approach, visit our .### Life at LandsecWe have a great benefits package, there to support you with your work-life balance and in moments that matter. Visit our for more informationDepending on the nature of your role, Landsec may be able to offer different ways of working to fit around your lifestyle. We know that flexible working can make a real difference to your wellbeing and professional development, and in turn can benefit us as an employer and our customers. The flexible working options available to you is something that can be discussed at the interview stage during the recruitment processTo apply for a role at Landsec please click apply in any available role, create a candidate account and upload your CV with the supporting information.**Stage 1: Review CV's**Once you have applied your application will be assessed against the required skills, experience and qualifications. Commonly you will be informed whether you move onto the interview process via a telephone call or email message within 2 weeks of your application being uploaded.**Stage 2: Interview**In most cases the interview process will take between 2-4 weeks with a single on-site interview that may be supported by telephone interviews. In more senior positions you may be asked to attend site and meet other members of the team for less formal interviews.**Stage 3: Offer and Contract**If you are successful a verbal offer will be made and your start date discussed before a contract and offer is sent out to you via the candidate account you applied through. You will be able to review and sign this online. You will be fully supported by Landsec's recruitment team during this process.**Stage 4: Onboarding**Once you have signed your contract you will be able to onboard through our HR system providing us with all the details and completing your benefit selection, your pre-employment screening and any additional onboarding tasks you may have.