Work Order Coordinator - First-Line Support & Escalations

Arcus FM Limited; Redditch; On-site; GBP 26,000; Full time

Job summary

A leading facilities management company in Redditch is seeking a Work Order Coordinator to manage customer support and work order processes. The ideal candidate has strong customer service experience, excellent communication skills, and a 'can-do' attitude. You'll be responsible for the entire work order life cycle and ensuring that customer requests are handled promptly and efficiently. This role offers competitive benefits and a salary of £25,853 per annum.

Benefits

25 days annual leave, plus bank holidays

Up to 4% discretionary bonus

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Cycle to Work Scheme

Health Cash Plan

Discounts at B&Q/Trade Point

20% off Nuffield Fitness Centres

Qualifications

• Experience in call center or retail sector.
• Flexible with a ‘can-do’ attitude.

Responsibilities

• Ensure all customer contacts are handled professionally.
• Manage end-to-end work order life cycle.
• Update CAFM system with relevant call notes.
• Liaise with teams to ensure escalated work orders are completed.
• Prioritize daily duties while managing workload.

Skills

Customer service experience

Listening skills

Problem-solving skills

Job description

A leading facilities management company in Redditch is seeking a Work Order Coordinator to manage customer support and work order processes. The ideal candidate has strong customer service experience, excellent communication skills, and a 'can-do' attitude. You'll be responsible for the entire work order life cycle and ensuring that customer requests are handled promptly and efficiently. This role offers competitive benefits and a salary of £25,853 per annum.