Witley Court Site Supervisor

English Heritage Ltd; Great Witley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A heritage organization is seeking a Site Supervisor for Witley Court to enhance visitor experiences and ensure site safety. Candidates should have excellent customer service and supervisory skills, with a capacity to work independently and communicate effectively. The role includes engaging the community and optimizing income through effective team management. Benefits include career progression, holiday entitlements, and access to English Heritage sites for you and your family.

Benefits

Career progression opportunities

Subscriptions to professional bodies

Free access to all English Heritage sites

25% discount in shops and cafes

Enhanced parental leave

25 days holiday plus Bank Holidays

Matched pension contributions up to 10%

Flexible hours

Qualifications

• Experience in delivering high quality visitor experiences.
• Proven track record in customer service.
• Ability to work independently while managing a team.

Responsibilities

• Optimise income generation through target setting and team coaching.
• Engage local community about site activities.
• Ensure safety and security of the site and its assets.

Skills

Excellent customer service

Staff supervisory skills

Organisational skills

Interpersonal skills

Independent working

Communicative skills

Job description

Title: Witley Court Site Supervisor

Location: Witley Court, Worcestershire, WR6 6JT

Salary: From £27,424 p.a. dependent on skills and experience

Hours: 36 hrs per week Feb‑Oct; 19 hrs per week Nov‑Jan

Job type: Permanent

Reference: 16257

Overview

Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Historic Properties team at Witley Court and Gardens and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.

Responsibilities

You’ll be optimising every opportunity to generate income, achieving all site performance targets, including retail, through target setting, training and coaching your team in active selling. You’ll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.

Qualifications

We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.

We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact Tanya Kirk, Site Manager, on [e-mail].

Equal Opportunities

Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.

About Us

You can find out more about us and what we do here, https://www.english-heritage.org.uk/about-us/.

Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.

Benefits

• The opportunity to progress your career within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to 6 friends / family members
• 25% discount in our shops and cafes
• Enhanced Maternity/Paternity/Shared Parental leave
• 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
• Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
• Flexible hours

Interviews will be held at Witley Court on Wednesday 28th January 2026.

You will need to refer to the following documents when completing your application.