Weekend Community Support Specialist (Flexible Hours)

GB News Limited; Greater London; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A prominent media organization is seeking a Freelance Community Support Representative based in Greater London. The ideal candidate will manage customer queries, subscriptions, and retention requests while offering friendly and efficient service. This role is perfect for anyone with a strong customer focus and communication skills. Flexible hours are available, mainly across the weekend, allowing a balance between personal commitments and work responsibilities. Join a dynamic team where your contributions will make a significant impact.

Qualifications

• Strong written communication skills and excellent attention to detail.
• Friendly, empathetic, and professional manner when dealing with customers.
• Organized and able to manage multiple queries efficiently.

Responsibilities

• Respond promptly and professionally to member and customer enquiries.
• Handle subscription, billing, retention, and cancellation requests.
• Provide accurate and empathetic responses reflecting company values.
• Support membership engagement efforts and report feedback.

Skills

Strong written communication skills

Empathy

Organizational skills

Ability to work independently

Job description

A prominent media organization is seeking a Freelance Community Support Representative based in Greater London. The ideal candidate will manage customer queries, subscriptions, and retention requests while offering friendly and efficient service. This role is perfect for anyone with a strong customer focus and communication skills. Flexible hours are available, mainly across the weekend, allowing a balance between personal commitments and work responsibilities. Join a dynamic team where your contributions will make a significant impact.