Wealth Management Processes & Procedures Delivery Analyst

Goldman Sachs; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global investment banking firm in Birmingham is seeking an experienced Policies and Procedures Delivery Analyst. This role will focus on improving operational processes, documenting procedures, and supporting change initiatives within customer support. Ideal candidates will have a background in business analysis, strong analytical and communication skills, and a passion for customer service. The position offers competitive benefits and opportunities for professional growth.

Benefits

Professional development opportunities

Diversity and inclusion programs

Comprehensive wellness offerings

Qualifications

• Minimum of 2 years’ experience in a business analyst or process analyst role.
• Knowledge of Process Re-Engineering and process mapping.
• Experience in a retail banking environment.

Responsibilities

• Identify process inefficiencies and areas for improvement.
• Develop and implement process improvements for customer support operations.
• Document procedures and maintain version control.

Skills

Analytical skills

Problem-solving skills

Communication skills

Process mapping

Interpersonal skills

Education

Bachelor's degree in business or a related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

A global investment banking firm in Birmingham is seeking an experienced Policies and Procedures Delivery Analyst. This role will focus on improving operational processes, documenting procedures, and supporting change initiatives within customer support. Ideal candidates will have a background in business analysis, strong analytical and communication skills, and a passion for customer service. The position offers competitive benefits and opportunities for professional growth.