Administration Assistants

Educators Wales; Cardiff; On-site; GBP 25,000 - 27,000; Full time

Job summary

A public service organization in Cardiff is seeking an Administration Assistant to provide essential support to the Working Wales team. The role requires candidates to have foundation level Welsh language skills and a commitment to excellent customer service. Responsibilities include administrative support and undertaking a Business Administration Apprenticeship. The position offers 37 hours per week with a starting salary of £25,957 per annum and attractive benefits, including flexi time and annual leave.

Benefits

Flexi time

31 days annual leave

Contributory pension scheme

Health-related cash back plan

Qualifications

• Candidates must have a minimum of Foundation level Welsh language skills.
• Effective communication with internal staff and public.
• Ability to show excellent customer service.

Responsibilities

• Provide efficient and effective administrative support to the Working Wales team.
• Undertake a Level 2 Business Administration Apprenticeship if not already qualified.

Skills

Welsh Language Skills

Effective communication skills

Customer service commitment

Non-routine enquiry handling

Demonstrable ICT Skills

Workload organization and prioritization

Initiative and judgment

Teamwork

Education

Foundation level Welsh language skills

Level 2 Business Administration Apprenticeship

Job description

You will be taken to an external page to complete your application.

We are recruiting Administration Assistants

Are you looking for a job where you work in a team that inspires and supports people to think about their future career? We are looking for flexible and customer‑focused individuals to join our team to provide administrative support to allow us to meet our customers’ needs.

Career Choices Dewis Gyrfa Ltd (CCDG) is a wholly owned subsidiary of the Welsh Government. We provide an essential, all‑age, independent, impartial and bilingual careers guidance and coaching services in Wales, including the Working Wales service.

Candidates for this vacancy must have a minimum of Foundation level Welsh language skills.

Job Role: Administration Assistant
Base: Cardiff Careers Centre

Hours of work: 37 hours per week, Monday to Friday

Salary Scale: £25,957 - £26,131

Starting Salary: £25,957 per annum.

Closing Date: Midnight on the 21/01/26.

The successful applicant will be required to provide efficient and effective administrative and reception support to our Working Wales team. As part of the training programme for the role, the successful candidate will be required to undertake a Level 2 Business Administration Apprenticeship, if not already in possession of this qualification.

Applicants must demonstrate the following:

• Welsh Language Skills i.e the ability to understand and communicate at a basic level about everyday topics, participate in simple conversations, read and respond to basic messages, and write short notes or emails.
• Effective communication skills and ability to deal with queries (telephone, e‑mail and face‑to‑face) from members of the public, internal staff and key stakeholders.
• Commitment to showing excellent customer service.
• Ability to deal with non‑routine enquiries where negotiation and persuasion may be required.
• Demonstrable ICT Skills.
• Ability to organise and prioritise own workload and various deadline demands.
• Ability to use initiative and judgement in day‑to‑day duties.
• Ability to work as part of a team.

We as a nation thrive when we champion diversity and inclusion. Organisations with a diverse workforce make better decisions, are more creative, are stronger, overall happier, and of course – it’s the right thing to do.

Diversity and inclusion can be transformative, contributing to the delivery of excellent public services, enabling continued improvements in what we do for the people of Wales. We are committed to having a workforce that at all job grades, is representative of the citizens we serve.

No job applicant will receive a less favourable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status, economic status or sexual orientation.

We aim to promote an environment that is free from all forms of discrimination, and that treats people fairly with dignity and respect. This commitment starts at recruitment and is carried through all or employment practices, and ultimately to our work – supporting and improving the lives of the people of Wales.

Applications in Welsh or English are welcomed. An application made in Welsh will not be treated less favourably than an application made in English.

Attractive benefits including flexi time, 31 days annual leave (pro rata for part‑time employees), contributory pension scheme and health‑related cash back plan.

JOB REQUIREMENTS

The full job description and application form are available at: https://apply.careerswales.gov.wales/jobs/7023958-administration-assistant-closing-date-21-01-26/faaa606e-a973-4158-9180-4c7d0dd7fa4f