Warranty Specialist

Intoloop; Reading; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading automotive services company is looking for an experienced Warranty Specialist to manage warranty processes and improve repair quality in Reading. The successful candidate will support technicians, ensuring vehicles are fixed right the first time. Knowledge of automotive warranty administration and dealership management systems is crucial. Benefits include a competitive salary of around £40,000, 33 days holiday, and additional perks like vehicle leasing options.

Benefits

Competitive salary plus monthly bonus

33 days holiday

Monday to Friday working hours

Vehicle leasing options

Pension and life assurance

Qualifications

• Experience in automotive warranty administration is essential.
• Strong mechanical understanding is necessary.
• A full UK driving licence is required.

Responsibilities

• Manage and process warranty and goodwill claims accurately.
• Provide technical support and guidance to vehicle technicians.
• Monitor repair quality through inspections and testing.

Skills

Automotive warranty administration

Strong technical understanding

Customer service skills

Communication skills

Education

Level 3 Vehicle Maintenance or Auto-Electrical qualification

Tools

Dealership Management Systems (DMS)

Job description

Warranty Specialist (Service Quality Specialist)

Reading, Berkshire Full-time

Overview

An experienced Warranty Specialist is required to support workshop operations and manage warranty processes within a fast-paced automotive service environment. The role focuses on improving repair quality, reducing warranty errors, and supporting technicians to ensure vehicles are fixed right first time.

Key Responsibilities

• Manage and process warranty and goodwill claims accurately
• Provide technical support and guidance to vehicle technicians
• Monitor repair quality through inspections and testing
• Ensure compliance with service and warranty standards
• Support parts processes and repair progression
• Liaise with manufacturer systems and technical support channels

Requirements

• Experience in automotive warranty administration
• Strong technical and mechanical understanding
• Familiarity with dealership management systems (DMS)
• Full UK Driving Licence
• Ability to work in a fast-paced workshop environment
• Strong customer service and communication skills

Desirable

• Level 3 Vehicle Maintenance or Auto-Electrical qualification
• EV/Hybrid vehicle certification

Benefits

• Competitive salary plus monthly bonus (IRO £40,000)
• 33 days holiday
• Monday to Friday working hours (no shifts)
• Vehicle leasing options
• Pension, life assurance & wellbeing support

If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.