Ward Clerk

Cambridge University Hospitals; Cambridge; Hybrid; GBP 25,000; Full time

Job summary

A leading healthcare organization in Cambridge seeks a dedicated Ward Clerk to join its team. The role involves providing administrative support in various wards and ensuring effective communication with patients and staff. Candidates should possess strong organizational skills, excellent communication abilities, and experience in customer service. This is a full-time or part-time position offering flexible working hours. Commitment to the Trust values of Safe, Kind, and Excellent is essential.

Benefits

Flexible working hours

On-site leisure facilities

Development opportunities

Qualifications

• Numerate and literate
• Experience of using IT packages
• Experience in a busy office environment

Responsibilities

• Meet and receive patients, visitors and staff in a professional manner.
• Maintain effective communication within the department.
• Assist in the orientation of new staff.

Skills

Excellent communication skills

Organizational skills

Basic IT skills

Ability to work under pressure

Education

Educated to GCSE level or equivalent

Tools

Microsoft Office Outlook

Job description

Main area Division C Grade Band 2 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered) Job ref 180-C-CVA256-258-259

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division C Town Cambridge Salary £24,465 p.a. pro rata Salary period Yearly Closing 17/12/2025 23:59 Interview date 22/12/2025

Job overview

We are delighted to offer Ward Clerk opportunities for well-organised individuals to join the teams on the following areas.

Wards G4 and G6, both of which are a 27 bedded Wards specialising in caring for medical patients aged 75 and over. Some of whom suffer with dementia, delirium and Parkinson's disease.

Ward N3 is a 25 bedded ward specialising in the care of patients with respiratory conditions. The Ward consists of general ward beds and a Respiratory Care Unit for our acutely unwell patients.

The Transplant Unit is predominantly based on Ward G5, a 28 bedded Transplant Ward, specialising in renal, liver, pancreas and multiorgan transplants. However will provide support to F5 also, which is a 5 bedded transplant high dependency area.

For all areas, you must be able to work both independently and within a team. You will provide an efficient and effective administration service for the Ward. You will need excellent communication skills and the ability to prioritise your workload and work well under pressure.

You must be willing to learn, and work proactively on your own initiative. You should have excellent verbal, written, IT and customer care skills with a good understanding and practical experience of Microsoft applications. You must be able to uphold our Values of Together, Safe, Kind, and Excellent at all times.

Main duties of the job

• Meet and receive patients, visitors and other members of staff to the ward in a polite, courteous and professional manner.
• Answer the telephone and relay accurate messages as appropriate.
• Maintain effective communications between patients, their relatives and the team within the department.
• Liaise with all members of the multi professional team to ensure effective communications are maintained within the department and with other areas in the Trust.
• Report complaints or concerns to the nurse in charge.
• Assist in the orientation of new staff to the ward within the ward clerk remit.
• Be responsibility for ensuring that the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times.
• Keeping Epic System up to date re capacity (admissions, discharges, transfers etc).

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

The advert will close at midnight on 17 December 2025.

Interviews are due to be held on 22 December 2025.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Numerate and literate
• Educated to GCSE level or equivalent, or equivalent experience
• Educated to GCSE level A-C or equivalent

Experience

• Planning and organising straightforward tasks
• Working within agreed guidelines to set timescales
• Experience of using IT packages
• Experience of working in a busy office environment or busy reception
• Experience of customer service or dealing with the public
• Experience of working in the NHS
• Experience of working within a medical environment
• Experience of call handling
• Experience in communicating with patients / persons who are confused

Knowledge

• Understanding of customer service
• Understanding of filing / library systems

Skills

• Ability to work as part of a team
• Excellent communication skills including telephone, email, face to face
• Ability to follow processes and procedures
• Ability to manage time working to schedule and timescales
• Good organisational skills
• Basic IT skills – ability to use Microsoft Office Outlook
• Willing to take on / learn new skills
• Ability to show attention to detail
• Ability to adapt to change
• Ability to work under pressure and in a busy environment
• Ability to store and safeguard confidential documents
• Ability to touch type
• Ability to communicate efficiently and confidently with patients who have dementia and delirium who may express aggressive behaviours

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.