VP, Enterprise CS - AI Transformation (EMEA)

Methodfi; City of London; On-site; GBP 120,000 - 150,000; Full time

Job summary

A technology firm in London is seeking a Vice President, Customer Success, EMEA, responsible for leading customer engagement with Fortune 500 companies. The ideal candidate will have over 15 years of SaaS experience and a proven track record of managing and scaling customer success teams. This role offers competitive compensation and comprehensive benefits, including generous PTO and medical insurance.

Benefits

Generous PTO

Comprehensive medical and dental insurance

Paid parental leave

Fertility and family planning support

Cancer testing support

Competitive pension scheme

Annual work-life stipends

Company-wide off-sites

Qualifications

• 15+ years in enterprise SaaS or technology with Fortune 500 relationships.
• 7+ years in senior CS or post-sales leadership across EMEA.
• Record of scaling CS organizations through hypergrowth or IPO.

Responsibilities

• Drive growth and retention with ambitious NRR and GRR goals.
• Lead and develop a high-performing CSM team.
• Design a regional success model that becomes the global blueprint.
• Build partnerships with CIOs and CMOs at major companies.
• Collaborate with departments to create account strategies.
• Champion operational excellence through data-driven decision-making.
• Influence product direction by representing the customer's voice.

Skills

Enterprise SaaS experience

Leadership in Fortune 500 relationships

Success management

Multi-country operations

ROI frameworks

Job description

A technology firm in London is seeking a Vice President, Customer Success, EMEA, responsible for leading customer engagement with Fortune 500 companies. The ideal candidate will have over 15 years of SaaS experience and a proven track record of managing and scaling customer success teams. This role offers competitive compensation and comprehensive benefits, including generous PTO and medical insurance.