VoIP & Network Engineer (Cisco Telephony)

South Lanarkshire Council; Hamilton; On-site; GBP 40,000 - 47,000; Full time

Job summary

A local government authority in Hamilton is seeking an experienced G3 Network Engineer to support their IT Telephony infrastructure. The successful candidate will possess an HND in Information Technology and have expertise in Cisco technologies, customer support experience, and the ability to work in a dynamic environment. This full-time permanent role offers a salary between £40,804 and £46,991 per year, with generous benefits including a pension scheme and annual leave.

Benefits

Enrolment in local government pension scheme

Up to 33 days annual leave

Flexible working policies

Employee Discounts

Qualifications

• Educated to HND level or equivalent in Information Technology.
• Hold a full UK driving license.
• Experience in Cisco VOIP Telephony and Call Manager.

Responsibilities

• Deliver and support the core IT Telephony infrastructure.
• Interpret customer IT infrastructure requirements.
• Demonstrate excellent communication skills with stakeholders.

Skills

Technical proficiency in IT Network/Telephony support

Cisco Call Manager Administration

Customer support skills

Analytical and problem-solving skills

Education

HND level or equivalent in Information Technology

Tools

Cisco Contact Centre

Broadband technologies

Call recording

Mobile telephony services

Job description

A local government authority in Hamilton is seeking an experienced G3 Network Engineer to support their IT Telephony infrastructure. The successful candidate will possess an HND in Information Technology and have expertise in Cisco technologies, customer support experience, and the ability to work in a dynamic environment. This full-time permanent role offers a salary between £40,804 and £46,991 per year, with generous benefits including a pension scheme and annual leave.