Visitor Operations Manager

Cumbria Museum Consortium; Grasmere; On-site; GBP 33,000; Full time

Job summary

A leading arts destination in Grasmere is seeking a Visitor Operations Manager to ensure outstanding visitor experiences at the site, which includes Dove Cottage and the Museum. The role involves operational management and working closely with staff to enhance visitor engagement. Ideal candidates will possess strong leadership skills and a passion for providing excellent service. Working hours are 37.5 per week with occasional evenings required.

Responsibilities

• Responsible for delivering high-quality visitor experiences.
• Oversee operational decision-making across the site.
• Evaluate visitor experiences and collaborate with colleagues.

Job description

Visitor Operations Manager, Wordsworth Grasm fechar - Cumbria Museum Consortium

• Visitor Operations Manager, Wordsworth Grasmere

Job title: Visitor Operations Manager
Reporting to: Head of Visitor Experience
Responsible for: Deputy Visitor Experience Manager, Visitor Experience Supervisor/s, Visitor Experience Assistants Trainees
Organisation: The Wordsworth Trust
Location: Wordsworth Grasmere, Dove Cottage, Grasmere
Term: Permanent, full-time
Hours: 37.5 hours per week, 5 days over 7. Shifts are 7.5 hours, usually between 9am and 5.30pm. You may also be required to work the occasional evening for events.
Salary: £33,000

Job Purpose
To be responsible for the delivery of an exceptionally high-quality visitor experience for all our visitors, reflecting our role as an international visitor destination and an Arts Council-funded National Portfolio Organisation.
The visitor experience at Wordsworth Grasmere encompasses Dove Cottage, the Museum, the Shop, the Café, venue hire and estate-wide activities and events. As Visitor Operations Manager, you will have independence and authority for day-to-day operational decision-making across the site and will act as a Duty Manager.
You will also take responsibility for evaluating the experience of all visitors to the
organisation, working with colleagues to ensure every visitor has the highest
quality encounter with Wordsworth Grasmere.