Visitor Experience & Retail Supervisor

ASVA: Association of Scottish Visitor Attractions; Poolewe; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A renowned heritage organization is seeking an experienced individual to oversee daily operations at the Inverewe Garden Visitor Centre in Scotland. The successful candidate will ensure excellent visitor experiences and manage retail activities, while also supervising a team of assistants. Strong customer care skills and prior retail experience are essential, along with a full UK driving license. This role contributes to the overall success and sustainability of the garden's operations.

Qualifications

• Significant previous experience in a busy retail environment with staff supervision.
• Strong belief in excellent customer service and ability to act quickly in emergencies.
• Current UK driving license.

Responsibilities

• Supervise day-to-day operations of the Visitor Centre.
• Manage financial administration within the retail operation.
• Support recruitment and development of visitor services staff.
• Instil a Health & Safety culture across the property.

Skills

Customer care

Organisational skills

Sales skills

Time-management

Microsoft Office proficiency

Job description

A renowned heritage organization is seeking an experienced individual to oversee daily operations at the Inverewe Garden Visitor Centre in Scotland. The successful candidate will ensure excellent visitor experiences and manage retail activities, while also supervising a team of assistants. Strong customer care skills and prior retail experience are essential, along with a full UK driving license. This role contributes to the overall success and sustainability of the garden's operations.