Guest Experience & Visitor Services Supervisor

ASVA: Association of Scottish Visitor Attractions; Perth; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A heritage conservation organization in Scotland is seeking a Visitor Services Supervisor to ensure the smooth operation of visitor services, including food, retail, and admissions. The role involves supervising staff, coordinating events, and managing financial performance to enhance visitor satisfaction. Candidates should have experience in hospitality operations, excellent customer service skills, and be competent in Microsoft Office. A full driving license and access to transport are essential for this position.

Qualifications

• Significant experience in operations in hospitality with staff supervision.
• First-class customer service skills required for visitor management.
• Reliable organisational and administrative skills to manage changing demands.

Responsibilities

• Supervise daily operations of visitor services to ensure excellent visitor experience.
• Monitor financial performance and manage daily cash reconciliations.
• Coordinate with staff to deliver visitor events aligning with property targets.

Skills

Customer service skills

Food preparation in a commercial kitchen

Organisational skills

Sales skills

Microsoft Office proficiency

First aid knowledge

Education

No formal educational qualification required

Tools

Microsoft 365

EPOS tills

Job description

A heritage conservation organization in Scotland is seeking a Visitor Services Supervisor to ensure the smooth operation of visitor services, including food, retail, and admissions. The role involves supervising staff, coordinating events, and managing financial performance to enhance visitor satisfaction. Candidates should have experience in hospitality operations, excellent customer service skills, and be competent in Microsoft Office. A full driving license and access to transport are essential for this position.