Visitor Experience Assistant

Better; Sleaford; Hybrid; GBP 40,000 - GBP 60,000; Part time

Job summary

A community-focused organization in Sleaford is seeking a Visitor Experience Assistant to enhance visitor engagement and support events. This flexible role involves being the first point of contact for visitors, maintaining exhibition knowledge, and assisting with various tasks in both the shop and gallery. Ideal candidates will have excellent customer service skills and a passion for creative arts. This position offers a competitive pay of £12.60 per hour and various employee benefits.

Benefits

Industry leading rates of pay

Learning & development opportunities

Discounted gym membership

Health assurance

Qualifications

• Experience in public-facing roles, preferably in cultural venues.
• Confidence in engaging diverse audiences.
• Passion for creative arts.

Responsibilities

• Be the first point of contact for visitors.
• Maintain knowledge of the Hub's exhibitions.
• Assist with exhibition installation and administration.
• Oversee daily gallery and shop tasks.

Skills

Excellent customer service skills

Engaging with audiences

Attention to detail

Knowledge of Microsoft Excel

Job description

Post: Visitor Experience Assistant (Flexible)

Contract:There are no set hours for this role. As a Flexible Visitor Experience Assistant you will provide support for annual leave, sickness and vacancies; you will also support events and evening operations.

Salary: £12.60 per hour (Real Living Wage)

GLL is looking for a Visitor Experience Assistant (Flexible) to work at The Hub, Sleaford. If you have the skills and ambition to join us as a Visitor Experience Assistant (Flexible), there's never been a more exciting time to join the team.

We are looking for friendly, passionate, and enthusiastic team players to join our Visitor Experience Assistant team. As Visitor Experience Assistant (Flexible) you will deliver a vital role providing a first‑class visitor experience to the Hub.

What you’ll do:

• Be the first point of contact for all shop and gallery‑related enquiries and provide a high‑quality service that enriches the visitor experience at the Hub.
• Maintain a good comprehensive knowledge of the Hub’s programmes, exhibitions and shop, and proactively talk and engage with visitors, sharing your knowledge, enthusiasm and passion to up‑sell events and artworks.
• Carry out daily gallery tasks – opening and closing procedures, invigilating the gallery to ensure the space and environment is safe, well presented and clean; and ensuring that all exhibits are secure and all technical equipment is in good working order.
• Carry out daily shop tasks – opening, closing and cashing up procedures, ensuring the shop environment is safe, well presented and clean; stock levels are maintained; and sales transactions are processed accurately
• Assist with exhibition research and administration tasks and help with installing/ deinstalling exhibitions including prepping and painting display furniture and walls; condition checking artworks; and setting up invigilation processes.
• Assist with day‑to‑day shop tasks including, researching makers, keeping the shop clean and tidy, arranging displays, administering shop sales and supporting shop marketing and promotions.
• Assist with enquiries, bookings, and preparing registers and surveys for all events.
• Assist with monitoring and evaluation tasks, including logging visitor feedback and using spreadsheets and online platforms to monitor and analyse participation and engagement of visitors and artists.
• Maintain up to date knowledge of fire, safety and evacuation procedures and help to facilitate the evacuation of the Hub in the event of an emergency, as directed by duty management.
• Under the guidance of the Duty Manager, resolve daily routine problems and issues that may hinder or damage a visitor’s experience.
• Be present and alert during opening hours to ensure the health and safety and comfort of all visitors, reporting any problems to the Duty Manager.
• Undertake training and CPD as required in order to meet personal and business needs.

What you need:

• Excellent customer service skills
• Experience of working in a public‑facing role, preferably in a gallery, museum or cultural venue
• Confidence in engaging with audiences of all ages and backgrounds
• Passion and interest in creative arts
• Aptitude for multi‑tasking and prioritising to meet deadlines
• Attention to detail with good organisation and administrative skills
• Knowledge of co‑ordinating and administering events and/ or exhibitions
• Good knowledge of Microsoft systems in particular Excel.

The Hub is owned and funded by North Kesteven District Council and is a National Portfolio Organisation of Arts Council England. The Centre is operated by Better who is part of GLL; a charitable social enterprise and the UK’s largest public leisure operator.

As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:

• Industry leading rates of pay
• A Values driven organisation
• Learning & development to support career development
• Good Pension schemes
• Discounted gym membership for you and your partner.
• Discounts in the Hub CafeBar and Shop
• Opportunity to join the GLL Society and have a say in how GLL is run plus associated social events
• Exclusive discounts on GLL villas in Portugal and Ski chalets in Bulgaria
• Health assurance
• Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
• Discounts across thousands of retailers (GLL Extras)
• 25% off Red Letter Days
• 25% off Buy A Gift
• 20% off GLL spa experience treatments and associated products.
• Free eye tests and discounted glasses

GLL is an inclusive employer and seeks and welcomes diversity in our teams. All pay rates are subject to skills, experience, qualifications and location

Please submit a covering letter (no more than 2 pages) along with your CV (no more than 2 pages) outlining your suitability and motivation for the role. Both your CV and covering letter need to be uploaded as one document.

Please note: Applications will be reviewed on a rolling basis and the Hub reserves the right to end the selection process before the application deadline. You are encouraged to submit your application early to avoid disappointment.

Deadline for applications: Monday 2nd March. 17:00