Visitor Engagement Supervisor

Visual Arts South West; Bristol; On-site; GBP 19,000 - 28,000; Part time

Job summary

A cultural organization in Bristol seeks a Visitor Engagement Supervisor to deliver an engaging visitor experience. This role entails supervising assistants while ensuring safety and adherence to policies. Ideal candidates are passionate about contemporary art and have customer service experience. The position is permanent, part-time (28 hours) with a pro-rata salary of £19,233.76 annually. Applications are open until 9 am on January 7, 2026.

Qualifications

• Experience working in a customer-facing role.
• Ability to handle emergency situations effectively.
• Interest in contemporary art or cultural organisations.

Responsibilities

• Provide a welcoming and engaging experience for visitors.
• Supervise and support Visitor Engagement Assistants.
• Ensure adherence to safeguarding and health and safety policies.

Skills

Customer service experience

Calm under pressure

Emergency handling

Interest in contemporary art

Passion for accessibility in arts

Job description

We are looking for a warm, confident, and proactive Visitor Engagement Supervisor to join our team at Arnolfini!

The Visitor Engagement Supervisor will provide a welcoming and engaging experience, ensuring that our visitors always have a safe and enjoyable visit, while delivering workshops, short talks and providing information in the gallery.

You will ensure our safeguarding, health and safety policy and guidelines are followed across all Arnolfini public spaces.

The Role

In this key front-facing role, you will help ensure every visitor receives an exceptional welcome and a safe, engaging experience across our galleries and public spaces.

You will supervise and support our Visitor Engagement Assistants; help maintain excellent visitor care and contribute to the smooth day-to-day running of the building.

This role is perfect for someone passionate about cultural spaces, enjoys working with people, and thrives in a dynamic environment where no two days are the same. You are calm under pressure, confident in handling emergency situations and able to support the delivery of a busy programme.

You’ll also bring an interest in contemporary art or cultural organisations, along with a passion for making culture and the arts accessible for everyone.

Who are we looking for?

You should have experience working in a customer‑facing role, be calm under pressure, able to handle emergency situations and support the delivery of a busy programme.

You should have an interest in contemporary art or cultural organisations and be passionate about making culture and the arts accessible for all.

Visitor Engagement Supervisor

Working Hours: 0.7 (28 hours per week)

Contract: Permanent
Annual Salary: £27,476.80 per annum (paid on a pro‑rata basis), whichates to £19,233.76 per annum (£13.21 per hour)

The start date is planned for as soon as possible.

Please complete your application before 9am Wednesday 7th January 2026.
Sorry, but applications after this time will not be considered.

Interviews will be held 19th/20th January 2026.
Please read the Visitor Engagement Supervisor Job Description and Personal Specification.

If you would like to apply, please complete the Visitor Engagement Supervisor Application form on the Arnolfini website, detailing how your skills and experience match the criteria of this role.