Visitor Assistant

English Heritage Ltd; Dover; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading heritage charity in Dover is seeking a passionate Visitor Assistant to deliver education programs at Dover Castle. Responsibilities include engaging with young people through Discovery Visits and learning activities. The ideal candidate should have strong customer service skills and a dedication to creating an enjoyable visitor experience. Experience working with young audiences is a plus. Join a vibrant team dedicated to sharing the rich history of England and providing exceptional service.

Benefits

Career progression opportunities

Free access to English Heritage sites

25% discount in shops and cafes

Enhanced parental leave

25 days' holiday plus Bank Holidays

Matched pension contributions

Qualifications

• No history background required, but passion for learning and people is essential.
• Skills in delivering engaging educational activities are preferred.

Responsibilities

• Deliver a warm welcome to all visitors during Discovery Visits.
• Engage with primary and secondary pupils in educational activities.
• Set up and pack down the education space and resources.

Skills

Customer service

Ability to work in a team

Passion for learning

Experience working with young people

Job description

Visitor Assistant

Title Visitor Assistant Location Dover Castle, Dover, Kent, CT16 1HU Salary £12.39 per hour, fixed term contract working a total of 150 hours between April and October. Hours will fall between 10:00-14:00, Tuesday to Friday. *All salaries will increase following the NLW rise on 1st April 2026 to a minimum of £12.71 per hour* Job type Permanent Ref 16313

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Dover Castle delivering our Education Discovery Visit program.

No history background? No problem. What is important to us is a passion for learning, people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

With over 2000 years of history, Dover Castle, also known as the 'Key to England' is spectacularly located on top of the White Cliffs of Dover. From the impressive Great Tower, Henry IIs medieval palace to the Secret Wartime Tunnels, plus the extensive grounds, there really is something to interest everyone.

Please note; due to the responsibilities and requirements of this role, successful applicants will be required to undergo a basic DBS check, any employment offer will be contingent on this.

By joining us as a Dover Castle Education Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye.

We are looking for someone who is passionate about delivering education opportunities for young people to help us deliver our Discovery Visit sessions at Dover Castle. This is a hybrid role which means you will be trained to deliver our Discovery Visit sessions for Education as well as being trained in some other Visitor Assistant positions on site.

You would be responsible for delivering a warm welcome to all visitors, delivering engaging Discovery Visits and other educational activities on site for primary and secondary pupils, teachers and young people and setting up and packing down the education space and resources.

This role does not require you to have any teaching experience, but we would be keen for skills and experience of working with young people or delivering to a diverse audience. If successful, you would have full training to deliver our Discovery Visits. Please note, leading the Discovery Visits will require you to dress in historically accurate clothing which we will provide.

Benefits include:

• The opportunity for career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to go to some of our great live music and history events
• Free access to all English Heritage sites for you, and up to 6 friends and / or family members
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to a maximum of 10%

To find out more about us and what we do, please register via one of the links below join us at one of our webinars.

Friday 23rd January 2026 11.30am-12.30pm

https://events.teams.microsoft.com/event/3ac4acf3-1db2-40d8-a81b-5c178615e5e6@30116e44-4d79-44c0-a8c1-ebc0707da3c9

Wednesday 4th February 2026 6-7pm

https://events.teams.microsoft.com/event/ea661ca0-f117-46dd-8c83-af63e055008a@30116e44-4d79-44c0-a8c1-ebc0707da3c9

You can also find out more about us here: https://www.english-heritage.org.uk/about/ and meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Becky Smith, Dover Castle Manager on [e-mail] No agencies please.

You will need to refer to the following documents when completing your application.