VIP Escalation Support Specialist

Turo Inc; Greater London; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

A leading car sharing marketplace in Greater London is seeking an Executive Support Associate II with strong communication skills and a background in high-level customer support. The role involves resolving complex issues for hosts and guests, enhancing service quality, and contributing ideas for improvement. Competitive salary of £30,000 - £37,000, equity options, and a hybrid work schedule are offered. Ideal candidates will thrive in a fast-paced environment and must demonstrate passion for customer service.

Benefits

Competitive salary

Employer-paid medical, dental, and vision insurance

Retirement employer match

Learning & Development stipend

Paid time off

In-office perks including lunch and snacks

Qualifications

• 2-4+ years of experience in a high-level or VIP customer support environment.
• Personable, outgoing individual who enjoys working with people.
• Demonstrates Turo’s values through work product.

Responsibilities

• Deliver exceptional customer experiences for Turo's host and guest community.
• Serve as a critical escalation point for complex issues.
• Contribute ideas to improve the Hosts and Guests experience.

Skills

High-level customer support experience

Top-notch oral and written communication skills

Problem-solving skills

Ability to multitask

Strong customer service background

Job description

A leading car sharing marketplace in Greater London is seeking an Executive Support Associate II with strong communication skills and a background in high-level customer support. The role involves resolving complex issues for hosts and guests, enhancing service quality, and contributing ideas for improvement. Competitive salary of £30,000 - £37,000, equity options, and a hybrid work schedule are offered. Ideal candidates will thrive in a fast-paced environment and must demonstrate passion for customer service.