Veterinary Receptionist

Kernow Vet Group; Sidcup; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading veterinary group is seeking a full-time Veterinary Receptionist to provide exceptional client care across multiple practices in Sidcup. The role involves welcoming clients, supporting clinical teams, and managing practice operations. Successful candidates will exhibit strong customer service skills, a calm demeanor, and the ability to adapt to changing priorities. You will enjoy benefits such as 6.6 weeks annual leave, enhanced family-friendly policies, and opportunities for professional development. This is an excellent opportunity to thrive in a rewarding environment.

Benefits

6.6 weeks annual leave

Additional annual leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Full UK driving licence and reliable vehicle are essential.
• Experience in animal care or veterinary settings is helpful but not required.
• Ability to maintain a calm demeanor in stressful situations.

Responsibilities

• Welcoming clients and creating a positive experience when they visit.
• Supporting clinical teams to ensure the practice runs smoothly.
• Traveling between practices to provide consistent support.

Skills

Customer service skills

Calm and compassionate demeanor

Organizational skills

Ability to work under pressure

Flexibility in working patterns

Tools

Word

Excel

Outlook

Job description

Parkvets, Sidcup, Foots Cray, South East

Veterinary Receptionist – Parkvets (IVC Evidensia)

Full-Time - 38 hours per week - Multi-site role - up to £24,210.40 per year DOE

At Parkvets, we pride ourselves on delivering exceptional care to pets and outstanding service to their owners. We’re looking for a warm, confident, and adaptable person to join our Client Care team, supporting our practices across Sidcup, Hayes, Chislehurst, Pettswood, Belvedere, Eltham, Longfield, and Swanley.

This role is ideal for someone who enjoys working with people, can stay calm under pressure, and values making a positive difference every day.

What You’ll Be Doing

• Welcoming clients and creating a positive, reassuring experience when they visit our practices.
• Supporting our clinical teams to ensure the practice runs smoothly.
• Using practice systems along with Word, Excel and Outlook.
• Travelling between practices to provide consistent support across our branches.
• Continuingly learning and developing your skills as our services evolve.

You’ll be an important part of the client journey — often the first face they see and the supportive presence they’ll remember.

About You

• We’re looking for someone who is:
• Calm, compassionate and people-focused
• Able to support clients during what can sometimes be emotional or stressful situations.
• Organised and adaptable
• Comfortable working in a busy environment with changing priorities.
• Clear, patient and confident speaking with clients and colleagues.
• Able to work across our branches
• A full UK driving licence and reliable vehicle are essential for this role.
• Flexible with working patterns, including weekends, as part of a rota.
• Experience in animal care or veterinary settings is helpful — but a positive attitude and excellent customer service skills are what really matter.

Working Hours

This is a full-time role of 38 hours per week, covering 10-hour shifts across 4 days, with a 30-minute unpaid lunch break.

Practice opening times vary, and some branches close at lunchtime.

Why Join Parkvets?

• Be part of a friendly, supportive and dedicated team.
• Play a meaningful role in improving experiences for pets and the people who love them.
• Grow and develop your skills with a large, reputable veterinary group.
• If this sounds like a role where you would thrive, we’d love to hear from you.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Parkvets, Sidcup

53–55 Maidstone Road, Foots Cray, Foots Cray, DA14 5HB, United Kingdom