Tyre Helpdesk Administrator – Plymouth (Hybrid)

Continental Corporation; Plymouth, Ivybridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An automotive technology company seeks a customer service representative in Plymouth. The role involves assisting customers with tyre-related breakdowns and delivering high service levels. Candidates must have Office 365 knowledge and previous experience in customer service. After initial training of 6-8 weeks, the position will operate in a hybrid model. The company values team collaboration and aims to uphold exceptional quality standards.

Qualifications

• Prior experience in a customer service role is preferred.
• Familiarity with Office 365 is necessary.
• A professional qualification in Customer Service is desirable.

Responsibilities

• Respond to customer requests for tyre related breakdown assistance.
• Deliver high levels of Customer Service on all calls.
• Maintain company quality standards at all times.
• Escalate issues falling outside of the approved guidelines.

Skills

Knowledge of the Truck Tyre fleet market

Office 365 Knowledge

Customer Service experience

Team collaboration

Education

Professional qualification in Customer Service

Job description

An automotive technology company seeks a customer service representative in Plymouth. The role involves assisting customers with tyre-related breakdowns and delivering high service levels. Candidates must have Office 365 knowledge and previous experience in customer service. After initial training of 6-8 weeks, the position will operate in a hybrid model. The company values team collaboration and aims to uphold exceptional quality standards.