Turkish-Speaking Travel Support Advisor

Trip Group; City of Edinburgh; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking a Customer Service Advisor to assist travellers with bookings and queries through exceptional service via phone, chat, and email in both Turkish and English. The ideal candidate will possess strong communication and problem-solving skills, with experience in customer service. Enjoy benefits like 33 days annual leave, performance bonuses, and opportunities for career growth. This position offers a hybrid working model and aims to foster a supportive team culture.

Benefits

33 days annual leave

Monthly performance bonuses

Health cash back plan

Hybrid working options

Free on-site gym

Continuous learning opportunities

Qualifications

• Previous customer service experience, ideally in a contact centre.
• Strong communication and problem-solving skills.
• Ability to handle multiple web chats with fast, accurate typing.

Responsibilities

• Deliver outstanding customer service via phone, chat, and email.
• Take ownership of customer concerns and resolve issues.
• Collaborate within a team to achieve KPIs and service targets.

Skills

Customer service experience

Fluent in English

Fluent in Turkish

Strong communication skills

Problem-solving skills

Resilience under pressure

Ability to handle multiple web chats

Adaptable

Job description

A leading travel company is seeking a Customer Service Advisor to assist travellers with bookings and queries through exceptional service via phone, chat, and email in both Turkish and English. The ideal candidate will possess strong communication and problem-solving skills, with experience in customer service. Enjoy benefits like 33 days annual leave, performance bonuses, and opportunities for career growth. This position offers a hybrid working model and aims to foster a supportive team culture.