Triage Analyst (Entry Level Role)

Proofpoint, Inc.; Reading; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading cybersecurity firm based in the United Kingdom seeks an Associate Triage Analyst to support alert triage and operational checks. Responsibilities include monitoring customer events, escalating issues as needed, and providing reporting metrics. Candidates should have experience with data analysis and customer service, along with proficiency in Microsoft Excel. The role offers competitive compensation, comprehensive benefits, and a flexible work environment, including remote options.

Benefits

Competitive compensation

Comprehensive benefits

Learning & Development opportunities

Flexible work environment

Qualifications

• Experience analyzing data from large datasets.
• Experience in customer service.
• Ability to work as part of a team.

Responsibilities

• Assist with monitoring events for PCMS customers.
• Escalate necessary events to clients via approved paths.
• Support internal teams with metrics and reporting.

Skills

Data analysis

Customer service

Team collaboration

Microsoft Excel

Microsoft Office Suite

Job description

Triage Analyst (Entry Level Role) page is loaded## Triage Analyst (Entry Level Role)locations: Reading, Englandtime type: Full timeposted on: Posted Todayjob requisition id: R13462We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We Work: At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.**The Role**Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems.Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analyzing content, behavior, and threats from a cloud-native console, stopping data loss while saving time and operational cost.**Your Day To Day*** The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths.* TA’s will assist with reporting in support of internal teams and our customers.* Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.* Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.* Responsible for escalating all necessary events to the clients via approved escalation paths.* Responsible for assisting customers and internal teams with metrics and reporting from the security platforms* Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.**Qualifications:*** Experience analyzing data from within a large data set Experience in Customer Service* Experience working as part of a larger team* Experience with Microsoft Excel, as well as entire Microsoft Office Suite#LI-Hybrid• Competitive compensation• Comprehensive benefits• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].• Annual wellness and community outreach days• Always on recognition for your contributions• Global collaboration and networking opportunitiesOur Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].. We can’t wait to hear from you!Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.