Travel Advisor (Full-Time)

Visit Belfast Partnership; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A visitor information service organization in Belfast is seeking seasonal Travel Advisors to provide comprehensive information and support to visitors and residents. Responsibilities include offering information on attractions, booking tickets, and achieving sales targets in the gift shop. Candidates should have strong communication skills and experience in customer service. The role involves maintaining information displays and ensuring quality visitor satisfaction. Applications are due by January 12.

Qualifications

• Excellent communication skills for providing visitor information.
• Ability to handle cash and perform sales transactions.
• Experience in customer service or visitor engagement.

Responsibilities

• Provide visitor information on attractions, transport, tours, events.
• Book tickets for attractions and sell related literature.
• Maintain information files and manage literature displays.
• Achieve daily sales targets in the gift shop.

Job description

Reporting to the Head of Visitor Services Operations or the Supervisory Team at the Visit Belfast Welcome Centre (VBWC), Travel Advisors are responsible for the provision of an efficient and comprehensive information service primarily for visitors arriving in Belfast and Northern Ireland but also for Northern Ireland residents.

Visit Belfast is looking for seasonal Travel Advisors based at the Welcome Centre opposite Belfast City Hall.

DUTIES AND RESPONSIBILITIES:

• Provide visitor information on attractions, transport, tours, events, places of interest etc. in Belfast and Northern Ireland for tourists and residents.
• The booking of attraction, event and tour tickets, sale of literature and associated cash handling.
• The daily servicing of email, and postal enquiries by the selection of the appropriate literature and necessary correspondence.
• The selling, cross-selling, up-selling for events, tours, festivals through VB’s ticketing system.
• Sales of gifts through the gift shop, including reaching daily sales targets.
• Replenish stock levels when needed, making sure the full range is on the shop floor where possible.
• The daily recording and monitoring of all enquiries and sales from whatever source and completion of the required format.
• The daily maintenance of information files and records and racking of literature displays.
• Completion of Visitor Satisfaction Surveys to the required set targets.
• Procurement of up-to-date publicity and promotional material from all relevant sources for display in, and distribution from the VBWC.
• The provision of any other form of service with which the post holder may be charged in accordance with Visit Belfast’s general activities.
• Undertake other duties as required by management.
• Occasional working off-site as required e.g. cruise ships, events etc.
• To communicate effectively with other Visit Belfast departments to ensure integrated activity across the organisation.
• Support the team in the development and maintenance of effective working relationships with Visit Belfast’s partners, sponsors and the industry as appropriate.

Additional Information

For full details please refer to the job description below.

To apply to the role, please complete the below application form and send to [e-mail] by Monday 12 January at 12pm. Late applications will not be accepted.

Further Information (Download)

PURPOSE:Reporting to the Head of Visitor Services Operations or the Supervisory Team at the Visit Belfast Welcome Centre (VBWC), Travel Advisors are responsibl