Trauma-Informed Helpline Triage Specialist

Victim Support; Hanley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A charitable organization supporting victims of crime is seeking a compassionate individual to join their team in the Hanley office. The successful candidate will be responsible for answering a public helpline, performing risk assessments, and ensuring clients access necessary emergency services. Ideal applicants will exhibit empathy, resilience, and strong organizational skills. This role includes a competitive benefits package, including flexible working options, annual leave, and professional development opportunities.

Benefits

Flexible working options including hybrid working

28 days annual leave plus Bank Holidays

Pension with 5% employer contribution

Enhanced sick pay allowances

Employee assistance programme

Qualifications

• Ability to provide initial contact, needs, and risk assessment for clients.
• Proficiency in ensuring safeguarding referrals and access to emergency services.

Responsibilities

• Answer public helpline queries.
• Perform initial contact and needs assessment.
• Ensure safeguarding and crisis service access.

Skills

Empathy and compassion

Excellent organisational skills

Personal resilience

Job description

A charitable organization supporting victims of crime is seeking a compassionate individual to join their team in the Hanley office. The successful candidate will be responsible for answering a public helpline, performing risk assessments, and ensuring clients access necessary emergency services. Ideal applicants will exhibit empathy, resilience, and strong organizational skills. This role includes a competitive benefits package, including flexible working options, annual leave, and professional development opportunities.