Transport Operations Coordinator

Airport Placements; Hythe; On-site; GBP 28,000 - 35,000; Full time

Job summary

A logistics company in Hythe is seeking an experienced Transport Operations Coordinator to manage daily operations, ensuring smooth collections and deliveries. The ideal candidate has over 5 years of experience in logistics, strong communication skills, and proficiency in Microsoft Office. Responsibilities include planning operations, communicating with drivers, and maintaining customer satisfaction. This permanent full-time position offers a salary between £28,500 and £35,000 per year, depending on experience, and requires office-based work from Monday to Friday.

Benefits

Company events

Company pension

Free on-site parking

Life insurance

Private medical insurance

Qualifications

• Minimum 5 years' experience in road haulage, logistics, or fleet planning.
• Proficient in Microsoft Office applications.
• Positive, team-focused mindset.

Responsibilities

• Plan and coordinate daily transport operations.
• Communicate with drivers for accurate details.
• Monitor vehicle movements and shipment progress.
• Ensure customer orders are accurately entered.
• Prepare weekly cost sheets for customers.
• Respond promptly to communications.

Skills

Strong written and verbal communication skills

Excellent organisational ability

Attention to detail

Customer service approach

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Location: Hythe, Kent
Contract: Permanent, Full-Time
Pay: £28,500 - £35,000 per year (depending on experience)
Hours: Monday to Friday, Office-Based

Role Overview

HRGO Recruitment Ashford is seeking an experienced and proactive Transport Operations Coordinator to join a busy and growing logistics business. This is a hands‑on role requiring daily coordination with drivers, customers, and the wider transport team to ensure collections and deliveries run smoothly across the UK and Europe.

The ideal candidate will be highly organised, detail‑driven, and confident managing both planning and customer communication.

Key Responsibilities

Plan and coordinate daily transport operations alongside the planning team.

Communicate with drivers to provide accurate collection and delivery details.

Monitor all vehicle movements, driver activity, and shipment progress throughout the day.

Keep customers fully informed on job statuses, changes, and delivery confirmations.

Reconcile transport orders and ensure all systems and databases are kept fully up to date.

Check and file driver paperwork, timesheets, GPS data, and working time records.

Enter customer orders into the internal invoicing system.

Prepare weekly cost sheets for regular billed customers.

Update customer portals and the company fleet management system.

Support the Transport Planning Team with day‑to‑day operations.

Respond promptly to phone calls and emails, maintaining excellent customer service.

Carry out any additional duties assigned by the General Manager.

Minimum 5 years' experience in road haulage, logistics, or fleet planning.

Strong written and verbal communication skills.

Excellent organisational and multitasking ability with high attention to detail.

Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

Confident telephone manner and customer service approach.

Flexible and adaptable working style with a problem‑solving attitude.

Own transport is essential due to the location.

Positive, team‑focused mindset and good sense of humour.

Benefits

Company events

Company pension

Free on‑site parking

Life insurance

Private medical insurance

Interested?

Apply today or contact HRGO Recruitment - Ashford Branch for more information.