Trainee Protection Adviser

Landc; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading mortgage and protection broker in the UK is seeking a Trainee Protection Adviser to join their Newcastle office. You will provide customer reassurance and advice on protection products, ensuring client needs are met with empathy and expertise. Ideal candidates should possess strong listening and communication skills, along with a desire to grow within the industry. This full-time internship offers comprehensive training and development opportunities, along with competitive benefits.

Benefits

24 days' annual leave

R05 qualification opportunity

Bi-annual socials

Qualifications

• Experience in sales or customer service is preferred.
• Ability to handle client conversations independently.
• Enthusiasm for representing company values.

Responsibilities

• Advise customers on suitable protection products.
• Document findings and recommendations.
• Exceed performance targets and KPIs.

Skills

Listening skills

Communication skills

Organizational skills

Team-player attitude

Job description

Position: Trainee Protection Adviser – Newcastle

Enjoy a fun, rewarding, and growth-oriented career with L&C Mortgages, the UK’s leading fee‑free mortgage and protection broker with over 160 awards. We’re expanding our team and inviting new Trainee Protection Advisers to join us at our Newcastle office, with a start date of the 10th November 2025.

The Role

As a Protection Adviser, you will offer L&C customers reassurance and protection for their homes, families and lifestyles. Your main responsibilities include:

• Listening empathetically to customer concerns and advising on suitable protection products such as Critical Illness Insurance, Income Protection and Life Insurance.
• Documenting findings and recommendations throughout the process.
• Balancing outstanding customer care, regulatory adherence and workload efficiency to exceed performance targets and KPIs.
• Maintaining eye‑for‑detail, warmth, friendly rapport-building and a clear understanding of each customer’s needs.

About You

• Have employment within sales or customer service, providing you with strong listening and rapport‑building skills.
• Possess excellent communication and organisational skills, capable of handling client conversations, developing policies and managing workload independently.
• Have a confident team‑player attitude and a desire to develop and advance within the industry.
• Show enthusiasm for representing L&C values and contributing to a respectful and equitable work environment.

Benefits and Development

• Enrolment in an in‑depth induction programme with a proven track record of success.
• 24 days' annual leave plus birthday and bank holidays (excluding your holiday allowance).
• Opportunity to gain an R05 qualification; passing the exam creates a certified expert status.
• Access to comprehensive employee benefit and support schemes – wellbeing, perks and discounts.
• Bi‑annual Winter and Summer socials and numerous other events throughout the year.

Commitment to Diversity and Inclusion

At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We actively seek to create an environment where all candidates feel welcome and valued, ensuring equal opportunities for all.

FCA Certification Regime & Conduct Rules

L&C is classified as an “Enhanced Firm” under the FCA’s Senior Managers and Certification Regime (SM&CR). This role will fall under the “Conduct” element, meaning you will be subject to the five FCA Conduct Rules if successful. Training will be provided to meet these requirements.

Seniority Level

Internship

Employment Type

Full‑time

Job Function

Other

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