Trainee Duty Manager / Lifeguard

Leisurecentre; Torquay; On-site; GBP 20,000 - 25,000; Full time

Job summary

An active community organization in Torquay is seeking a Trainee Duty Manager to ensure high service standards and manage leisure programmes. The role involves leading the team, ensuring customer safety, and promoting activities. Candidates should have a qualification in Leisure Management and preferably first aid training. This position offers a springboard into a leisure management career with benefits including a free gym membership and career progression opportunities.

Benefits

Free gym membership

Employee discount portal

Career progression opportunities

Company sick pay

Qualifications

• Desirable to have a recognised qualification in Leisure Management, Sports Development, or related subjects.
• Knowledge in the Leisure industry is preferred.
• A Pool Plant Operators qualification is desirable.

Responsibilities

• Ensure high standards of Health and Safety and customer care.
• Manage and promote leisure programmes to improve usage.
• Lead a team of lifeguards and manage shift responsibilities.

Skills

Customer relationship management

Communication

Team leadership

Problem-solving

Education

Recognised qualification in Leisure Management or related subject

Tools

First Aid at Work Qualification

National Pool Lifeguard Qualification

Job description

Trainee Duty Manager | Riviera International Centre

Full Time 40 hours

About Us

Lex Leisure is a Community Interest Company (CIC) that has been established to build upon the legacy of two successful paralympic games in London and Rio, the Invictus Games and other sporting events that have helped to inspire persons with physical, mental or health related inequalities to be physically active. Aiming to deliver high quality services to our customers, the Company also prides itself on its exemplary health and safety record and commitment to staff.

Job Description

The Trainee Duty Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the post holder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.

Primary objectives for the Trainee Duty Manager will be:

• To ensure the highest possible standards of Health and Safety and customer care within the Centre.
• To develop and promote an exciting, innovative leisure programme in order to increase the usage and profitability of the Centre.
• To assume shift management responsibility for the centre to maximise the total performance of the centre and maintain the highest standards of customer care.
• To work closely with a current team of Duty Managers, gaining valuable experience and knowledge.
• To closely work with the Duty Managers and Operations Manager in leading a team of lifeguards to maintain standards

The Trainee Duty Manager will focus day to day on the following tasks:

• To ensure the provision of a clean, high quality facility and exciting and innovative Leisure Centre programmes.
• To lifeguard our busy attraction pool and carry out recreation assistant duties
• To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.
• To ensure all Health and Safety procedures and responsibilities are carried out at all times.
• To assist the Contract Manager/Centre Manager/Duty Managers in providing appropriate staff training and development.
• To ensure that the objectives of the contract are achieved and the appropriate financial systems and procedures are implemented.
• To identify and assess the feasibility of new activities which the Centre could provide.
• To ensure all staff are kept informed of the Centre’s activities and special events.
• To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.
• To ensure sufficient staff are available for the safe, high quality functioning of the Centre.
• To assist in the management of the Leisure Centre’s quality assurance systems and procedures.
• To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.
• To undertake any regulatory requirements.
• To undertake any other duties as may be required by the Contract Manager to ensure that the business objectives of the contract are achieved.

The Candidate

Qualifications, Knowledge and Skills

It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.

The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small, medium sized enterprise.

Ideally a First Aid at Work Qualification and National Pool Lifeguard Qualification, although training will be given to the right candidate. are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.

Personal

Among the personal characteristics sought the applicant:

• Will be able to gain acceptance and respect from clients and the teams involved.
• Will be able to build strong relationships with customers, clients and employees.
• Will be able to communicate at different levels of the organisation, both listen and direct.
• Will be able to meet the demands of the role by working additional hours when required.
• Will be able to demonstrate clear identification with all customer requirements.
• Will be able to maintain and, be committed to good employee relations and deliver quality training.
• Will be able to learn and develop the knowledge necessary to become a Duty Manager.

DBS

The position of Trainee Duty Manager is classed as a regulated post and therefore will require a DBS Disclosure. Where the individual does not hold already hold a DBS Disclosure, it will be necessary for the post holder to be submitted for a DBS check.

What can Lex Leisure offer you?

• Free gym membership for you and a nominated person / Employee discount portal / Company sick pay / Career Progression and More

How to Apply

If you feel like you’d be successful in this role or are interested to know more, we’d love to hear from you.

If you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment. Please note that if you have not received correspondence within 21days then please assume you application has been unsuccessful on this occasion. We are proud to be Equal Opportunity Employers that are committed to inclusion and diversity.