Trainee Dispensary Assistant/Receptionist

NHS; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local medical practice in the United Kingdom is looking for a motivated Trainee Dispensary Assistant/Receptionist. This role offers training to develop a career in primary care as you assist with prescription dispensing and provide excellent customer service. The successful candidate will benefit from a friendly working environment and full training towards a recognized dispensing qualification.

Qualifications

• Practical experience of working with others.
• Experience of excellent customer service.
• Ability to work confidentially and accurately.

Responsibilities

• Assist with the preparation and dispensing of prescriptions.
• Provide a high standard of customer service to patients.
• Carry out administrative duties including appointment booking.

Skills

Excellent communication skills

Time Management

Customer service experience

Organizational skills

Education

GCSE Mathematics

AMSPAR or NVQ in Customer Service

Tools

EMIS WEB

Docman

Job description

Go back Much Wenlock and Cressage Medical Practice

Trainee Dispensary Assistant/Receptionist

The closing date is 30 December 2025

Job Vacancy: Trainee Dispensary Assistant/Receptionist

Hours: 31.5 hours per week (Mon Fri)

Salary: Band 2 Agenda for Change – £12.51 p/h

We are looking for a motivated and enthusiastic individual to join our friendly Practice team. This is an excellent opportunity for someone who is keen to develop a career in primary care, working and training within both our dispensary and reception teams.

In return, we are committed to supporting you in your professional development in a supportive and caring working environment. The successful candidate will receive full training and will work towards a recognised dispensing qualification funded by the Practice.

Main duties of the job

What we are looking for: someone with good communication and organisational skills, the ability to work confidentially and accurately with attention to detail, has a positive, caring and professional attitude and the willingness to learn and develop new skills.

The dual role will include: assisting with the preparation and dispensing of prescriptions, providing a high standard of customer service to our patients, carrying out a range of administrative duties including appointment booking, handling queries and maintaining accurate records.

Job responsibilities

Job description

Job responsibilities

Trainee DISPENSARY ASSISTANT/RECEPTIONIST

RESPONSIBLE TO:

• Dispensary Lead & Practice Manager
• Assistant Practice Manager

RESPONSIBLE FOR: n/a (list may be updated)

JOB PURPOSE:

Under supervision, you will provide timely, efficient and accurate dispensing of medication to the patients working to the Standard Operating Procedures (SOPs) at all times.

To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception DISPENSARY: MAIN DUTIES AND RESPONSIBILITIES ON COMPLETION OF TRAINING

• Complete dispensary qualification within timescale specified, engaging with supervisors, trainers and Practice and completing modules on time and to a high standard.
• Accurately dispensing and checking medicines for our patient population.
• Collecting prescription charges in line with protocol.
• Maintaining stock levels and supporting reordering processes.
• Receiving and storing supplies, ensuring correct handling and cold-chain compliance.
• Dispensing controlled drugs in accordance with practice policy.
• Safe disposal of returned and out-of-date medication.
• Process repeat prescriptions within timeframe target.
• Providing clear, helpful advice to patients about their prescriptions.
• Managing prescription requests via online systems and face-to-face.
• Supporting monthly dispensary returns.
• Maintaining accurate records and following all Standard Operating Procedures.
• Helping maintain a clean, safe and organised dispensary environment.
• Providing cover for colleagues annual or sick leave.
• Dossett preparation.
• Assist with stock checks and dispensary audits.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.

RECEPTIONIST MAIN DUTIES ON COMPLETION OF TRAINING:

• Greet patients and visitors/health professionals in a courteous and professional manner.
• Deal with patient and health professional enquiries, as they arise, by phone, electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy.
• Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date.
• Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services.
• Process requests for repeat prescriptions within a timely manner to include medicines management administration.
• Checking in and entering information of drug deliveries on Emis Web.
• Accessing Out of Hours reports and saving to patient records.
• Upload documents received via electronic download via Docman.
• Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale.
• Distribution of post.
• Email correspondence when requested adhering to GDPR protocols.
• Scanning of patient information, workflow through Docman, and actioning of subsequent tasks.
• Responding to staff/ management/nurse/GP request/tasks during surgery in a timely manner.
• Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
• Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure.
• General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher.
• Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830.
• Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.

Person Specification

Experience

• Practical experience of working with others
• Experience of using own initiative/multi-tasking
• Experience of excellent customer service
• Practical experience of computerised recording systems
• Experience of working within a General Practice reception environment.

Qualifications

• Good standard of general education
• GCSE Mathematics
• Appropriate qualification in medical reception eg AMSPAR or NVQ in Customer Service.

Skills

• Excellent communication skills (Written and Oral)
• Time Management and the ability to work to deadlines
• Negotiation and conflict management
• Interpersonal skills

Behaviours

• Planning and organising
• Performing under pressure/ ability to remain calm, controlled and professional
• Ability to make yourself compatible within the Team, and work effectively as a team member.
• Self motivated/resourceful
• Flexibility/available to work flexible hours demanded by the job
• Confidentiality, integrity and honesty

Knowledge

• An understanding of a General Practice Reception environment
• The surgery uses EMIS WEB (computerised medical records system) and Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Much Wenlock and Cressage Medical Practice

Much Wenlock and Cressage Medical Practice