Trade Counter Assistant

Hireful Ltd; United Kingdom; On-site; GBP 22,000 - 27,000; Full time

Job summary

A nationwide mechanical component distributor is seeking a Trade Counter Assistant to provide customer support and manage orders. The ideal candidate will ensure high customer satisfaction, handle incoming queries, and service at the trade counter. Responsibilities include fulfilling orders and occasional deliveries. This full-time permanent role based in Northampton offers a salary of up to £27,000 plus a callout bonus and various employee benefits, including generous holiday and rewards programs.

Benefits

Up to 33 days holiday

Employee Rewards

Auto Enrolment Pension Scheme

Life Assurance

Qualifications

• Experience in a trade counter environment is beneficial.
• Ability to communicate clearly with customers over phone and email.
• Full valid UK driving license required.

Responsibilities

• Handle incoming customer queries over phone and email.
• Take orders and fill in picking slips for warehouse.
• Service customers at the trade counter.

Skills

Customer service

Communication

Organizational skills

Basic driving skills

Job description

Do you have experience working on a Trade Counter? Want to work for a nationwide organisation with great progression opportunities?

Look no further. Working for this well‑established mechanical component distributor as Trade Counter Assistant, you'll provide day‑day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction is kept high.

Salary – Up to £27,000 Per Annum + Callout Bonus

Location – Northampton

Role Type – Permanent / Full Time / Mon‑Fri / 8‑5 / Occasional call out (1 in 4 weeks)

Benefits – Up to 33 days holiday including Bank Holidays (with service), Employee Rewards with the ability to gain ‘quirky perks' e.g., late starts, early finish, long lunch, coffee and/or lunch on us, Employee Assistance Programme, Retail Discount Scheme, Auto Enrolment Pension Scheme, Life Assurance

The Role

You will deal with incoming queries from customers over the phone and via email. This will see you taking orders down and filling in picking slips to be given to the warehouse so that they can pick, pack and ship out the delivery to the customer.

There will also be a face‑to‑face element of the role as there is a trade counter within the branch that you will also service customers for. These will usually be small batch or individual items that you will retrieve from the warehouse for them. You will also ensure it's kept stocked up and looking presentable.

There will very occasionally be a need for you to drive and deliver specific parts to customers, so a full valid UK driving licence is required for this position. The call out requirement is also rare but does require your availability over the weekend and bank holidays if it falls on those days.

Why not apply today and begin a new career within a respected organisation who want to see you succeed?