Tool Hire Manager

Jewson Limited; Dalkeith; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading building materials distributor in the UK is seeking a Tool Hire Manager for their Dalkeith branch. The successful candidate will manage tool hire operations, ensure compliance with safety protocols, and lead a team to enhance customer relationships. Competitive salary, bonuses, and extensive benefits, including discounts and health services, are on offer. This role is ideal for someone with strong customer service and leadership skills ready to advance their career.

Benefits

Competitive salary

Discretionary bonus

Healthcare services

Employee discounts

Retirement savings plan

Life assurance

Qualifications

• Manual UK driving licence, held for a minimum of 1 year, with no more than 6 points.
• Previous industry experience is beneficial.
• Experience in a customer-facing, sales-focused role.
• IT literate with strong communication and organisational skills.
• Confident in leading and developing a team.

Responsibilities

• Manage the Tool Hire operation in the branch.
• Develop product knowledge and competence across branch colleagues.
• Lead customer relationship development and achieve targets.
• Process hires and manage stock control.
• Ensure compliance with company policies and Health & Safety.

Skills

Manual UK driving licence

Experience in a customer-facing role

Strong communication skills

Team leadership

IT literate

Job description

Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Manager to lead and drive the Tool Hire Department in our Dalkeith branch. We want someone passionate about great service, high customer standards and a strong team player.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, a competitive salary, staff discount, life assurance and 34 days of holiday (inclusive of bank holidays).

Key Responsibilities

• Manage the Tool Hire operation in branch – develop tool hire product knowledge and competence across all branch colleagues, giving regular and timely constructive feedback on performance.
• Lead by example in developing strong customer relationships, supporting the team to maximise growth through pro‑active cross‑selling to achieve Tool Hire targets.
• Use our in‑house systems to process hires, organise deliveries, manage stock control and keep customers updated throughout their journey.
• Maintain full compliance with company policies and procedures, especially in relation to Health & Safety.
• Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network.
• When required, deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures.

What’s in it for you?

• Competitive salary and discretionary bonus.
• A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including online GP appointments and mental health support.
• Generous employee discounts.
• Access to discounts with hundreds of high‑street and online retailers.
• Retirement savings plan.
• Life assurance.
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.

Required Skills And Experience

• Manual UK driving licence, held for a minimum of 1 year, with no more than 6 points.
• Previous industry experience would be beneficial.
• Experience in a customer‑facing, sales‑focused role.
• IT literate with strong communication and organisational skills.
• Confident in leading and developing a team.

At Jewson, we’re proud to be part of STARK Building Materials UK and dedicated to providing top‑quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

If your application is successful, our in‑house recruitment team will be in touch to arrange an interview and answer any initial questions you have.

Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.