Ticketing Manager, Live Events & Venues

Utilita Arena; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading events venue is seeking a Ticketing Manager to oversee ticketing operations and ensure a seamless customer journey at events. The successful candidate will have proven management experience in a box office environment and strong technical knowledge of ticketing systems. Key responsibilities include leading the ticketing team, managing event configurations on platforms like AXS and Ticketmaster, and delivering accurate sales reports. The role offers competitive benefits, including 25 days of annual leave and a commitment to diversity and inclusion.

Benefits

Discounted tickets

25 days of annual leave

Life Assurance policy

Pension contributions

Healthshield support

Employee Assistance Programme

Eye care vouchers

Cycle to Work scheme

Employee Referral Scheme

Qualifications

• Proven ticketing and leadership experience in a management-level box office role.
• Strong technical knowledge with ticketing systems and proficiency in Microsoft 365.
• Excellent communication skills, with a commitment to delivering outstanding customer care.

Responsibilities

• Lead and support the ticketing team and manage day-to-day operations.
• Ownership of event ticketing operations including event configurations.
• Deliver accurate reporting and settlements for venue management.

Skills

Ticketing management

Team leadership

Customer care

Attention to detail

Technical knowledge

Tools

AXS

Ticketmaster

Microsoft 365

Job description

A leading events venue is seeking a Ticketing Manager to oversee ticketing operations and ensure a seamless customer journey at events. The successful candidate will have proven management experience in a box office environment and strong technical knowledge of ticketing systems. Key responsibilities include leading the ticketing team, managing event configurations on platforms like AXS and Ticketmaster, and delivering accurate sales reports. The role offers competitive benefits, including 25 days of annual leave and a commitment to diversity and inclusion.