Ticketing Manager

Wimbledon; Wimbledon; On-site; GBP 35,000 - 50,000; Full time

Job summary

A renowned sports organization is seeking a highly motivated individual to manage ticketing operations and provide comprehensive support during live events. This 24-month fixed-term role requires strong operational skills, leadership experience, and the ability to work under pressure. You'll lead a team, oversee ticketing systems, and ensure event-day readiness at prestigious tournaments. Candidates should have a proven track record in similar environments and ideally possess formal management qualifications.

Qualifications

• Proven experience managing ticketing operations within live sport or events.
• Strong technical understanding of ticketing systems.
• Experience in leading and managing teams.
• Hands-on operational experience on event days.
• Ability to make decisions in high-pressure situations.

Responsibilities

• Lead the configuration and maintenance of ticketing systems.
• Manage end-to-end ticketing operations and financial controls.
• Provide leadership during The Championships and operational days.
• Ensure compliance with governance and operational risk management.
• Foster a high-performance team culture.

Skills

Operational management

Team leadership

Communication

Problem-solving

Financial governance

Education

Formal project or operational management qualifications

Tools

Ticketing systems

CRM systems

Digital platforms

Job description

We are looking to appoint a highly motivated individual to join our team. In this role, you will provide comprehensive administrative and operational support to the technical and delivery aspects of our ticketing function, while also assuming line management responsibilities to support the development and performance of team members.

You will bring strong operational experience within a live events or high-volume ticketing environment and be confident working with bespoke ticketing systems. You will have excellent communication, organisational and leadership skills and will play an active role in maintaining high standards of team performance and engagement.

Please note, this role is a 24-month fixed term contract.

Key Responsibilities

Technical & Systems Delivery

• Lead the configuration, maintenance and optimisation of ticketing systems and digital platforms.
• Manage integrations with CRM, payment systems, access control and digital ticket delivery platforms.
• Act as escalation point for complex technical failures, including during The Championships.
• Lead UAT, system testing and release management.

Operational Delivery

• Manage end-to-end ticketing operations: sales, ballots, allocations, fulfilment, refunds and financial controls.
• Oversee ticket allocations, pricing, ticket integrity, fraud prevention and compliance.
• Ensure operational readiness through detailed run‑of‑event planning, testing and contingency preparation.
• Oversee ticketing delivery for both privileged groups and public guests.
• Lead live issue resolution and operational decision‑making.
• Work across all aspects of The Qualifying Competition.

Event-Day Responsibilities

• Provide hands‑on leadership during The Championships and key operational days.
• Act as a senior escalation point for event day issues.
• Prepare and support on‑site resolution points, Ticket Resale and The Queue.
• Make informed decisions to protect Guest experience, security and operational and ticket integrity.
• Provide real‑time reporting, communication and incident response.

Leadership & People Management

• Line manage and develop ticketing staff across permanent and Championships only teams.
• Lead recruitment, training, scheduling and wellbeing for event staff.
• Foster a high‑performance, accountable and supportive team culture.

Governance & Improvement

• Ensure compliance with internal controls, data protection and financial governance.
• Identify and manage operational and technical risk.
• Drive continuous improvement, automation and innovation across ticketing operations.
• Drive department deliverables with ticket integrity at the forefront.

About You ուսումնেও

Essential

• Proven experience managing ticketing operations within live sport, events or entertainment environments.
• Strong technical understanding of ticketing systems and digital platforms.
• Demonstrable experience of leading teams and managing performance.
• Hands‑on event‑day operational experience, including live issue resolution, guest‑facing support or control room environments.
• Ability to make time‑critical decisions in high‑pressure, real‑time situations.
• Strong financial, operational and governance experience.
• Experience of leading, developing and managing a team.

Desirable

• Experience working at large‑scale, global or high‑profile sporting events.
• Experience with access control technologies and digital scanning environments.
• Formal project or operational management qualifications.
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Key Competencies

• Calm, decisive leadership under pressure.
• Strong stakeholder and communication skills.
• Operational resilience and attention to detail.
• Strategic and tactical delivery capability.

About us

• The All England Lawn Tennis Club (Championships) Limited (AELTC) organises and stages The Wimbledon Lawn Tennis Championships, widely regarded as the world বাস premier tennis tournament and are home to one of the worldUyatsu tennis clubs.
• Our business has grown in recent years, and we expect that success to continue. We have plans to dea…